Legal & Admin Policy

Legal & Admin Policy

Privacy Policy

Probus Insurance (website) understands the significance of maintaining every user’s information privacy and is committed to maintaining the integrity, confidentiality and security of their information/data. The privacy policy will explain how Probus Insurance handles the personal information that it collects from its user.

This privacy policy applies to both current and former visitors to our website and our online customers. By visiting or/and using our website, you agree to the below Privacy Policy.

As per the privacy policy, by using and/or registering yourself at www.probusinsurance.com you authorize Probus Insurance Broker Private Limited (including its representatives, affiliates, and its business partners) to contact you via email or phone call or SMS and offer you our services for the product you have opted for, imparting product knowledge, offer promotional offers running on Probusinsurance.com and offers by its business partners and associated third parties, for which reasons your information may be collected in the manner as detailed under this Policy.

In addition to it, you hereby agree that you authorize Probusinsurance.com to contact you for the above-mentioned purposes even if you have registered yourself under DND or DNC or NCPR service(s). Your authorization, in this regard, shall be valid as long as your account is not deactivated by either you or us.

  • Controllers of Personal Information

Your personal data will be stored and collected by Probus Insurance Broker Private Limited.

Purposes of collection of your data

The company collects your information when you register for an account when you use its products or services; visit its Website’s pages.

During the registration process, you are asked to submit certain information. After the registration and sign-in process, you are not anonymous to us.

Also, you are asked for your contact number during registration and may be sent SMSs, notifications about our services to your wireless device. Hence, by registering you authorize the Probus Insurance to send texts and email alerts to you with your login details and any other service requirements, including promotional mails and SMSs.

We use your information to:

• Solve queries submitted by you.

• Process orders or applications submitted by you.

• Anticipate and resolve problems with any services supplied to you.

• Administer or otherwise carry out our obligations in relation to any agreement with our business partners.

• Send information about special promotions or offers. We might also tell you about new features or products. These might include offers or products from our business partners (such as insurance companies etc.) or third parties (such as marketing partners and other service providers etc.), with whom Probus Insurance has a tie-up.

• To make our website and the services offered better. We may combine the information we get from you with information about you we get from our business partners or third parties.

• Send notices, communications, offer alerts relevant to your use of the services offered on this Website.

Some features of this website or our services will require you to furnish your personally identifiable information as provided by you under your account section on our Website.

Information Sharing and Disclosure

The information or data which you have submitted on the Probus Insurance website might be shared to any third party or business provider or service provider without obtaining your consent under the following situations:

• If the information is required or requested by law or by any court or governmental agency/authority to disclose for identity or verification purpose. Moreover, the disclosures are made to these bodies for prevention, detection, investigation or prosecution and punishment of offences. However, the disclosures made are done in good faith and belief such that it is reasonably necessary for enforcing these Terms and Conditions for complying with the applicable laws and regulations.

• Probus Insurance proposes to share such information within its group companies, officers, employees of such group companies for processing personal information on its behalf. We also ensure that the recipients of this information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

• Probus Insurance may use third-party advertising companies to serve ads when the user visits the Website. Such companies might utilize the personal information about the user’s visit to the Website & other websites to provide advertisements about goods and services of interest to the user.

• Probus Insurance shall transfer information about you in case we are merged or acquired by another company.

Collection of cookies

A piece of data stored on the user’s computer tied to user’s information is a cookie. Probus Insurance might use both sessions: Persistent Cookies (used by PRP to store whether, for example, you want your password remembered or not, and other information)

Note: Cookies used on the PRP website do not contain personally identifiable information

and ID cookies (wherein once you close your browser or log out, the cookie terminates and is erased).

A persistent cookie is a small text file stored on your computer’s hard drive for an extended period. Session ID cookies may be used by PRP to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing.

Log Files

We might use log files like most standard websites. This information may include internet protocol (IP) addresses, Internet Service Provider (ISP), referring or exit pages, type of browser or platform used, date or time stamp, and a number of clicks to analyze trends, administer the site, track user’s movement, and gather broad demographic information. We may also automatically merge the collected log information with your other information. This is done primarily to improve the services that we offer and also to enhance marketing, analytics or site functionality.

Security

We take complete care to protect the information collected from you by employing appropriate technical and security measure at all instances. We ensure complete protection against unauthorized/unlawful use/alteration of information and any accidental loss, destruction or damage to information by deploying multiple physical, procedural and electronic security measures.

In spite of all these measures, no electronic storage method or transmission method can be considered as completely secure and neither can we guarantee you ultimate security. It is highly recommended that even you take the responsibility of maintaining the confidentiality and security of your login, id and password and avoid disclosing these credentials to any third party.

Third-party advertising

When you visit our website, we might use third-party advertising companies or/and ad agencies to serve ads. These companies might use your information which you have provided e.g. name, email id, postal address, mobile number etc. to provide advertisements on this website and other third party websites about goods and services of your interest.

These third party service providers might sometimes collect anonymous information about your visits to the website and your interaction with our products and services. They may also use information about your visits to this and other websites for targeted advertisements for goods and services. The anonymous information is gathered through the use of a pixel tag (an industry-standard technology used by major other websites). No personally identifiable information is collected or used in this process.

Links to other websites

There might be affiliates or other sites linked to Probusinsurance.com. Any kind of personal information that you provide to those sites is not our property. These affiliated sites may have different privacy practices and we encourage you to read their privacy policies of this website when you visit them.

Update in the privacy policy

Probusinsurance.com holds the right to make changes in the policy from time to time, at its sole discretion. We may update this privacy policy to reflect changes to our information practices and encourage you to periodically review.

Terms of Use

 

Probus Insurance Broker Private Limited (herein referred to as “Probus Insurance”) operates the website www.probusinsurance.com to offer its consumer a seamless way of buying insurance products from multiple companies. Probus Insurance is not an insurance company but is a licensed Insurance Broker Company which holds a broking license issued from the Insurance Regulatory and Development Authority of India (IRDAI). The company provides its services to you, however, these services are offered subject to the below-mentioned conditions.

Read and accept all the terms and conditions and terms of use well in advance before using this site. In case you disagree to be bound by this Terms of Use and the Privacy Policy, you may not use the site in any way. Also, make sure to check regularly with the most recent revisions of the Terms of Use. We reserve the right, at any time, at our sole discretion, to revise the Terms of Use without prior notice, and your continued access or use of this site signifies your acceptance of the updated or altered Terms of Use.

Description of Services

The website contains certain statements related to the terms of the insurance policies which include exclusion or things not covered under the policy and the details about the benefits available. There are certain statements which are generalized to provide you with a brief of the policies available through www.probusinsurance.com . But you must confirm the exact terms of the policy that you wish to purchase before buying it since all insurance policies might not be the same.

Probusinsurance.com provides its users with access to information about products & services. You are responsible for obtaining access to the site and this access might involve third-party fees. Internet service provider or airtime charges are included under the third-party fees. By using this site and providing your personal details, you hereby agree that you are interested in purchasing/availing the Service(s) that you have selected and that Probus Insurance can contact you via phone/electronically to comprehend your interest in the selected products and Service(s).

In addition to this, you also agree that Probus Insurance reserves the right to provide your details to the partners/affiliates and you may be contacted by them for sales or information either through calls or electronically. You also agree to receive promotional materials/ special offers from the company via email, SMSes.

Eligibility

The services offered by Probusinsurance.com are not available for minors who are below 18 years of age. Also, someone who is suspended or removed from the system of Probus Insurance for any reason is also not eligible to avail these services. Moreover, each user cannot have more than one active account. Users are strictly prohibited from selling, trading or otherwise transferring their accounts to another party. For ones who do not qualify, you may not use the service or the site.

Legal/ Jurisdiction

The information and/or data submitted through our website will be held confidential and shall be utilized only for insurance purposes. The completion and/or submission of the application or request for additional information does not constitute the purchase of insurance, nor does it represent any agreement to provide coverage under any insurance policy. Also, no coverage will be bound, added or revised as a result of submitting a request for information or quotation of insurance.

In consideration of your use of www.probusinsurance.com, you represent that you fall under the legal age to form a binding contract and you are not banned from receiving services under the laws of India or other applicable jurisdiction. Moreover, you also ensure that you will only use the site to make lawful purchases for you or for any another person for whom you are legally authorized to act (and will inform such other persons about the Terms of Use and/or Privacy Policy) that apply to the purchase you have made on their behalf (including all rules and restrictions applicable thereto).

Additionally, you also agree to provide accurate, precise, recent and absolute information about yourself as prompted by the site. Probus Insurance hereby holds the complete right to suspend or terminate your account and refuse any and all current or future use of the site if you are found sharing information that is inaccurate, false, incomplete, outdated, or fraudulent. You are also responsible and agree to accept the responsibility to maintain the confidentiality of your account and password and for limiting access to your computer if you use the site. We highly suggest you exit from your account at the end of each session. In case of You unauthorized use of your account or any other breach of security, you agree to notify Probus Insurance as soon as possible. Probus Insurance reserves the right to refuse service, terminate accounts, or alter the content in its sole discretion.

Limited Permission and site access

Probus Insurance grants you a limited license to access or make limited use of the site and service. You represent, warrant and pledge that you shall not post, upload, transmit, distribute or otherwise publish any materials which restrict any other users from using the website. Any unauthorized use by you shall terminate the permission or license granted to you by Probus Insurance.

By using www.probusinsurance.com you agree NOT to:

• Use the site or its content for any commercial purpose

• Monitor, copy or access any information/content using any spider, robot, scraper or other automated means/ any manual process for any purpose without our express written permission

• Deep-link to any portion of this Site (including, without limitation, the purchase path for any service) for any purpose without our prior written permission

• Take any action that imposes/ might impose, in our discretion, an irrational or disproportionately large load on our infrastructure

• Violate the restrictions in any robot exclusion headers on this Site or bypass or circumvent other measures employed to prevent or limit access to this site

• Make any fake, speculative or false transaction / any transaction in anticipation of demand

• Mirror, frame or otherwise incorporate any element/part of www.probusinsurance.com into any other website without our prior written authorization

• Publish, transmit, post or distribute any materials which are threatening, insulting, libelous, vulgar, defamatory, offensive, obscene, unlawful, pornographic, profane, sexually explicit or indecent, constitute or encourage conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate law, violate, plagiarize or infringe the rights of third parties including, without limitation, copyright, trademark, patent, rights of privacy or publicity or any other proprietary right, contain a virus or other harmful component, contain any information, software or other material of a commercial nature, contain advertising of any kind, or constitute or false or misleading indications of origin or statements of fact.

Indemnity

You hereby agree to indemnify, defend and hold Probusinsurance.com and its director, agents, owners, employees, information providers, licensors and licensees (collectively, the “Indemnified Parties”), affiliates harmless from and against any and all liability and costs incurred by the Indemnified Parties in connection with any claim arising out of any breach of the Agreement or the foregoing representations, warranties and covenants, without limitation, attorneys’ fees and costs. You shall cooperate in complete absolute manner when required in the defense of any claim. Probusinsurance.com reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not, in any event, settle any matter without the written consent of Probusinsurance.com.

Fees and charges

Probusinsurance.com offers FREE services with no charges from its visitors

Cancellation and Refund

a. Free lock period cancellation and refund

As per the rules and regulations of Insurance Regulatory and Development Authority of India (IRDAI), you have the right to cancel your insurance policy within 15 days from the free look period. The premium amount shall be refunded and processed as per the application process and procedures followed by the insurer. However, this Freelook facility can be availed only for Life and Health insurance policies, subject to certain other terms and conditions specified by IRDAI. We also encourage all our customers to read the insurance policy document well in advance and avail the free look facility in case the terms and conditions of the insurance policy document don’t match your insurance requirements.

Once request for cancellation within the Free look period, the policy gets canceled and entire premium is refunded to you subject to deduction of (i) Medical tests expenses (ii) Charges for mortality for the period the policy was in force (iii) administrative and service cost (stamp duty, transaction cost, etc.). Such deduction is at the sole discretion of the insurer. The amount will be initiated to be refunded to the customer within 7 days of receipt of the refund amount from Insurance Company.

As per the rules and regulations laid down by the IRDAI, all payments with respect to refunds as stated under this paragraph shall be the sole responsibility of the insurer.

You comprehend that Probusinsurance.com has tied up with RBI authorized payment gateways to ensure that the insurance premium amount can be paid online by you and is only acting as a mere facilitator and providing its assistance to its customers for fast refunds. The company has no liability and will make no refund in causes beyond their direct control. In no event shall Probus Insurance be liable for any direct and/or indirect, disciplinary, incidental, special, or consequential damages arising out of any delay in refunds.

b. Charge-backs

You (cardholder) may dispute a transaction carried out through our Website and file a Charge-back with your issuing bank for the reversal of that transaction. Charge-back allows transactions to be reversed by you under specified circumstances such as, on account of

· (Any debits or charges made from a card that has been listed as a hot listed card or otherwise listed on the card association (Visa, MasterCard, etc.) warning bulletins

· Alleged forgery of the bank account, card no. or any other details

· Duplicate processing of the transaction; or

· For other reasons as per applicable rules and guidelines issued by RBI, card Associations, your card/payment instrument issuing bank etc. However, we reserve the right to reject a charge-back, including but not limited to, under the following circumstances:

1. If there is any delay caused on the insurer’s end in conducting medical tests or insurance policy issuance or during the medical underwriting process or any service provided by the insurer in connection with the insurance policy issuance, not exceeding a period of 3 months from the date of your insurance policy application

2. If your medical tests or underwriting is in process with your chosen insurer, not exceeding a period of 3 months from the date of your insurance policy application

3. In case your insurance policy application is rejected by the insurer, post your medical test.

Probus Insurance shall not be liable to you, in any form or manner whatsoever, for any claims, disputes, proceedings which may arise in connection with charge-backs initiated by you in the circumstances as specified under (a) & (b) herein-above.

License Disclaimer

Nothing on any Probus Insurance website shall be construed as conferring any license under any of Probusinsurance’s or any third party’s intellectual property rights, whether by estoppel, implication, or otherwise.

General

If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. The headings are just for reference purposes only and do not limit the section scope or extent. 

This Terms of Use and the relationship between you and Probus Insurance will be governed by the laws of India without regard to its conflict of law provisions. You and Probus Insurance agree to submit to the personal jurisdiction of the courts located in Mumbai jurisdiction with respect to any legal proceedings that may arise in connection with this Terms of Use. 

The failure of Probus Insurance to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Probus Insurance takes no responsibilities to take action against all breaches of this Terms of Use. Other than as explicitly provided in this Terms of Use, there shall be no third-party beneficiaries to this Terms of Use. This Terms of Use constitutes the complete agreement between you and Probus Insurance and governs your use of the Site, superseding any prior agreements between you and the company with respect to the site.

Disclaimers

 

Probus Insurance intends to maintain transparency and provide unbiased and clear information about insurance products and services. The data or/and information is generic in nature and hence we are in no manner or form responsible for any discrepancies in the data/information published on our website. We ensure complete efforts to offer exact, unbiased and accountable data to the best of our ability.

All the information provided on our portal is subject to its discretion and there is no intention/purpose of breaching any ancillary rights or intellectual property. There is likely to be occurrence of changes in the information provided in the portal without prior notice and any such changes in the public utility would be communicated on our portal. Also, we ensure that whatever material we post on our portal is of top quality, precise and accurate, however, we are not legally responsible for the same in any manner what so ever.

Also, the employees, partners and other staffs of Probus Insurance are not responsible for any loss/damage/harm incurred from the usage of information from the portal. We advise our customers to use their own discretion for such instances.

Since insurance is a subject matter of solicitation and market risks, it is the customer’s responsibility to comprehend the limitations of insurance policies and the risks associated with it. We do not take any liability under any circumstances, form/manner for such cases.

We also suggest you to go through the subject and offer documents carefully. The information available on the portal is for insurance and financial purposes. On basis of mutual understanding between us and the customers, we make it clear that our customers association with the portal will be at the customer’s sole discretion and risk.

The visitors to this and every third party are hereby informed that the owners of the Probus Insurance portal are not the agents, corporate agents, related party or intermediaries of the insurers, whose products are dealt with in this website or portal. We try our best to make correct policy or product comparisons, features, quotes, etc, based on the information provided by the insurers, it is made abundantly clear that Probus Insurance Broker Private Limited, its directors, shareholders, officers and employees are in no way responsible to or liable for any one for his/her investment decision, and every prospect or investor or policyholder shall be solely responsible for the consequences of his or her decision.

Procedures, processes and timelines for Post Sales servicing of insurance policies

 

LIFE INSURANCE

Issuance and crediting of the Policy Document / Certificate of Insurance /Proposal Form / Medical Reports, etc.

  1. Filling up the Proposal Form:

Underwriting of insurance proposal is done basis the disclosures by the life insured/proposer in the proposal form, hence it is mandatory to verify the details filled in the proposal form and authenticate them through OTP (One-time password) authentication. On completion of proposal form filling and payment, a copy of proposal form in PDF along with payment acknowledgment will be sent to the customer’s registered E-mail ID.

The proposal form has various sections which the proposer is required to fill. Below are the sections:

  • Customer Details – This section contains details like Basic Information, Contact Details, Address Details and Plan Details.
  • Redirection to Insurer’s website – As soon the basic details are filled in our portal the customer gets redirected to insurer’s portal wherein he again has to fill the required details.
  • Review & Acceptance – This section contains details of all the information filled up in previous sections for easy review and acceptance of proposal by the customer.
  • Pay – Customer has to make the payment for policy purchased. Customer may be required to make the payment & then fill the complete form or he may complete filling the form and then make the payment.
  1. Document Upload:

In upload documents section, customer has to upload self-attested copy of below mentioned documents:

  • Photograph.
  • Address proof (Communication & Permanent address).
  • Identity proof.
  • Income proof.

 

Organising medical check-ups and submission of medical reports

Here, the medical is arranged if required after the payment has been done by the customer. The customer needs to select a preferred date and time for medical checkup. The medical checkup can be either at customer’s residence or he / she will be required to visit the insurer’s empaneled diagnostic centers. Details of these are available on schedule medical page and in case of any changes, customer will be informed accordingly.

Policy underwriting & decision of policy issuance is made by the insurer. Once the policy is issued, policy pack will be sent to customer at his / her communication address as selected on the proposal form by the insurer but the soft copy of the issued policy shall be sent to customer’s email id by the insurer.

Issuance of Endorsement

An endorsement is issued to the policyholder whenever any contractual changes (permitted by the plan/policy) are requested by the policyholder, accepted by the Insurer and made in the policy. The turnaround time is 2 to 3 working days from the date of receipt of complete documents. The customer can contact us on 7304332968 or Email us at business.support@probusinsurance.com.

Change of Policy Terms and Conditions/Details Change

1. Correction of Date of birth:

Change of DOB request means a change or correction in the Date of Birth of the policyholder, life insured or nominee/trustee. Customer needs to fill & submit below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder.
  • Date of Birth Proof.
  • Additional Premium (wherever applicable due to change of DOB).
  • Revised Illustration duly signed (wherever applicable due to change of DOB).

2. Change of nomination:

As per policy contract, policyholder may nominate any other person, to whom the money secured under the policy shall be paid in the event of death of the policyholder. If in case, a customer wants to place a request for change of nominee he / she need to submit below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder, mentioning new nominee name, DOB & Relation with insured along with the supporting documents.
  • In case nominee is a minor then Email from register email id or Request letter duly signed by the policyholder, mentioning appointee name, DOB & Relation with nominee along with the supporting documents.

All the requests are forwarded to insurance company and insurer does the needful. Insurer informs the customer and us. The Turnaround time is 2 to 3 working days from the date of receipt of complete documents for such changes to be made.

Collection of renewal premiums and remittance to insurers

Customer has to directly go to insurer’s website and pay the renewal premium. Customer can input policy number for which premium is due and enter the DOB of the life insured. Pay the amount due on the Payment Gateway through internet banking, debit card, credit card. Receipt for renewal payment will be sent to register E-mail Id immediately after the payment. For any service related queries, customer can contact us on 7304332968 or Email us at business.support@probusinsurance.com.

Change of Name / Address

1. Change of name:

In case of change of name, a policyholder needs to submit below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder.
  • A valid name change proof (on which customer’s DOB should match with our records)
  • Name Change affidavit (as per state value) in case of after marriage name change and religion change.

2. Change of address:

In case of change of address, a policyholder needs to submit:

  • Email from register email id or Request letter duly signed by the policyholder.
  • Valid address Proof of new address.

The Turnaround is 2 to 3 working days from the date of receipt of complete documents.

Registration of Assignment / Nomination / Change of Nomination

1. For Assignment:

As per policy contract, policyholder may nominate any other person, to whom the money secured under the policy shall be paid in the event of death of the policyholder. The assignment is done in the policies when nominee is below 18 years of age or minor. The assignee details like Name, DOB and relation between nominee & assignee is required.

2. For nomination:

As per policy contract, policyholder may nominate any other person, to whom the money secured under the policy shall be paid in the event of death of the policyholder. The nominee details like Name, DOB and relation between insured & nominee is required.

3. For change of nomination:

As per policy contract, policyholder may nominate any other person, to whom the money secured under the policy shall be paid in the event of death of the policyholder. If in case, a customer wants to place a request for change of nominee he / she needs to submit below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder, mentioning new nominee name, DOB & Relation with insured along with the supporting documents.
  • In case nominee is a minor then Email from register email id or Request letter duly signed by the policyholder, mentioning appointee name, DOB & Relation with nominee along with the supporting documents.

The Turnaround is 2 to 3 working days from the date of receipt of complete details/documents.

Surrender, Maturity, Withdrawals, Free look Cancellations, Return Benefit Payouts

1. Surrender

Every policy plan has got a surrender value which generates in 2 years or 3 years depending upon the company and product chosen. For receiving the surrender value customer has to surrender the policy before the maturity of the policy term. Customer can contact us on 7304332968 or Email us at business.support@probusinsurance.com or visit the branch of insurer.

2. Maturity

No maturity benefit is available in term plan.

3. Withdrawal

No withdrawal is available in term plan.

4. Free look cancellation

Customer can contact us on 7304332968 or email us at business.support@probusinsurance .com or visit the branch of insurer.

5. Return Benefit Payout

There are some term plans which have Return Benefit payout option available with the policy plan. Here, once the policy matures the insured if has chosen Return Benefit payout option can get the net premium paid during the policy term. The premium amount is paid back to the insured as return benefit excluding GST amount.

Loan Against Policy

Loan against policy does not happen in term insurance.

Fund Switching / Premium Redirection

Fund switching / Premium Redirection does not happen in term insurance.

Declarations Update

In most of the cases the life insurance proposal forms require the person taking the policy to declare the existing life insurance policies due to financial underwriting. Insurers want to ensure that the aggregate sum assured of an individual is not out proportion with his /her annual income. Financial underwriting is more important in case of term insurance than in case of endowment or ULIP policies. The declaration can be made while taking the policy.

Extension of Cover

In term insurance the insured can choose the extension of cover option. This option can be taken by the insured in the plan when he/she is single or before marriage.

Revival/ Cancellation of Policy

1. Revival

Insured can revive the policy by paying the renewal amount along with penalty charges.

2. Cancellation

Insured can cancel the term policy if he crosses the eligibility amount of cover of one policy from an insurer.

Transfer of Policy

In term insurance no transfer of policy happens.

Duplicate Policy

Customer can contact us on 7304332968 or email us at business.support@probusinsurance.com or visit the branch of insurer.

Death / Maturity Claims

For placing a claim request the policy holder can call to insurer at their customer service number or they can call us on our claim service no.9372589505 or write to us at claims@probusinsurance.com. Our team will connect you to the insurer. The claim is settled and paid by the insurance company directly to the customer’s account. If the customer does not receive the satisfactory service or have any other escalations, he/she can use the same e-mail id and phone no. to get the concerns resolved. Depending upon the requests/ escalations the TAT is 15 to 30 working days.

Other Service Operations as may be specific for the product

Not Applicable.

 

HEALTH INSURANCE

Offer and Acceptance of the Proposal Form

1. Filling up the proposal form:

Underwriting of insurance proposal is done basis the disclosures by the insured/proposer in the proposal form, hence it is mandatory to verify the details filled in the proposal form and authenticate them through OTP (One-time password) authentication.

The proposal form has various sections which the proposer is required to fill. Below are the sections:

  • Proposer Details – This section contains details like proposer name, marital status, DOB, occupation contact details and nominee details.
  • Insured Member – This section contains details of Insured member/s. The details are name, DOB, gender, height, weight and nominee details.
  • Medical History – This section contains details on medical history of the insured and any toxic substance consumption.
  • Other Details – This section contains Customer Declaration and Acceptance by the insured/proposer.
  •  

2. Review and Pay:

Here, customer receives an OTP in their given mobile number. The Customer needs to enter the OTP to authenticate the details provided in the proposal form. The OTP is sent on customer’s mobile. Once the customer enters the OTP then he can make the payment by himself/herself or the link can be sent by the POS to the customer.

3. Organizing medical checkup and submission of medical reports:

Medical checkups are required by the Insurers per the plan that the customer has procured. If the plan requires a medical checkup – once customer has made the payment of the recently purchased online plan, he/she would be routed to complete the next steps i.e. Schedule Medical (if applicable).

Issuance of the policy

1. The policy is issued immediately if the policy plan does not require a medical assessment of the proposer/insured.

2. In case where the medical examination/assessment is involved and underwriter’s approval is required. The policy issuance takes time of 7 working days from the date of receipt of complete documents and details.

Issuance of endorsement

An endorsement is issued to the policyholder whenever any contractual changes (permitted by the plan/policy) are requested by the policyholder, accepted by the Insurer and made in the policy. The turnaround time is 7 working days from the date of receipt of complete documents.

Change of Policy Terms and Conditions/Details Change

1. Correction of Date of Birth:

Change of DOB request means a change or correction in the Date of Birth of the policyholder, life insured or nominee/trustee. Customer needs to submit below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder.
  • Date of Birth Proof.
  • Additional Premium (wherever applicable due to change of DOB).

The turnaround time is 7 working days from the date of receipt of complete documents.

2. Change of Name:

In case of change of name, a policyholder needs to submit below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder.
  • A valid name change proof (on which customer’s DOB should match with our records).
  • Name Change affidavit (as per state value) in case of after marriage name change and religion change.
  •  

3. Change of address: 

In case of change of address, a policy holder need to submit below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder.
  • Valid address Proof of new address.
  •  

4. Change of nomination:

As per policy contract, policyholder may nominate any other person, to whom the money secured under the policy shall be paid in the event of death of the policyholder. If in case, a customer wants to place a request for change of nominee he / she needs to submit below mentioned documents:

  1. Email from register email id or Request letter duly signed by the policyholder, mentioning new nominee name, DOB & Relation with insured along with the supporting documents.
  2.  
  3. In case nominee is a minor then Email from register email id or Request letter duly signed by the policyholder, mentioning appointee name, DOB & Relation with nominee along with the supporting documents.
  4.  
  5. The turnaround time is 7 working days from the date of receipt of complete documents by the Insurer.
  6.  

5. Increase in sum assured / Decrease in Sum assured:

As per policy contract, this transaction is allowed only at the time of renewal. This request can be processed after customer submits below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder
  • Change Request form (wherever applicable)
  • Additional Premium (wherever applicable)
  • Medicals (wherever applicable).

The turnaround time is 10 working days from the date of receipt of complete documents.

Collection of renewal premiums and remittance to insurers

Customer has to directly go to insurer’s website and pay the renewal premium. Customer can input policy number for which premium is due and enter the DOB of the life insured. Pay the amount due on the Payment Gateway through internet banking, debit card, credit card. Receipt for renewal payment will be sent to register E-mail Id immediately after the payment. For any service related queries, customer can contact us on 7304332968 or Email us at business.support@probusinsurance.com.

Settlement and payment of claims

For placing a claim request the policy holder can call to insurer at their customer service number or they can call us on our claim service no.9372589505 or write to us at claims@probusinsurance.com. Our team will connect you to the insurer. The claim is settled and paid by the insurance company directly to the customer’s account. If the customer does not receive the satisfactory service or have any other escalations, he/she can use the same e-mail id and phone no. to get the concerns resolved. Depending upon the requests/ escalations the TAT is 15 to 30 working days.

Other service operation as may be specific for the products

Not Applicable.

 

MOTOR & TWO WHEELER

Offer and Acceptance of the Proposal Form

1. Filling of the Proposal Form:

The customer can fill the form in portal. The proposal form has various sections which the proposer is required to fill. Below are the sections:

  • Owner Details– This section contains details like owner name, gender, marital status, DOB, occupation and contact details.
  • Vehicle Details– This section contains details Registration No. & Date, Engine No, Chassis No. and Hypothecation details.
  • Other Details– This section contains details like nominee details, previous policy details and customer Declaration.

2. Review and Pay:

Here, customer receives an OTP in their given mobile number. The Customer needs to enter the OTP to authenticate the details provided in the proposal form. The OTP is sent on customer’s mobile and e-mail id. Once the customer enters the OTP then he can make the payment by himself/herself or the link can be sent by the POS to the customer.

3. Organizing inspection and submission of video inspection report:

Once customer has made the payment of the purchased online plan, he/she would be routed to complete the next steps i.e. Schedule an Inspection (if applicable).

Issuance of the policy

1. The policy is issued immediately.

2. In case where inspection is required for the vehicle the policy issuance takes time of 7 working days from the date of receipt of complete documents.

Issuance of endorsement

An endorsement is issued to the policyholder whenever any contractual changes are accepted and made in the policy. Please refer to below sections of this document for types of changes and their respective documentation. The turnaround time is 7 working days from the date of receipt of complete documents by the Insurer.

1. Vehicles details change:

In case of vehicle detail change, the policyholder needs to submit below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder.
  • Registration Certificate (RC).
  • Additional Premium (wherever applicable due to change in NCB, IDV, Ownership transfer, CC Fuel type, CNG addition, MFG year, Legal liability for paid driver & model and variant).

2. Risk start date change:

As per contract risk start date can be changed on the basis of below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder.
  • Previous year policy.

3. Change of name: 

In case of change of name, a policyholder needs to submit below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder.
  • RC Copy.
  • Previous year policy copy (wherever applicable).
  •  

4. Change of address:

In case of change of address, a policy holder need to submit below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder.
  • Valid address Proof of new address.

5. Change of nomination:

As per policy contract, policyholder may nominate any other person, to whom the money secured under the policy shall be paid in the event of death of the policyholder. If in case, a customer wants to place a request for change of nominee he / she need to submit below mentioned:

  • Email from register email id or Request letter duly signed by the policyholder, mentioning new nominee name, DOB & Relation with insured along with the supporting documents.
  •  

6. Correction in Registration Date, Manufacturing Date, Registration No.,Engine No.,Chassis No., Cubic Capacity, GVW, Fuel type and NCB:

In case of above mentioned changes a policyholder needs to submit below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder.
  • RC Copy.

7. Hypothecation:

In case of Hypothecation a policyholder needs to submit below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder.
  • RC copy where hypothecation details are already available.
  • Invoice copy or finance company letter for new vehicle.
  •  

8. Make, Model and Variant:

In case of these changes a policyholder needs to submit below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder.
  • RC Copy.
  •  

9. Ownership Transfer:

In case of ownership transfer a policyholder needs to submit below mentioned documents:

  • Email from register email id or Request letter duly signed by the policyholder.
  • Supporting documents depending upon insurer to insurer.
  •  

Collection of renewal premiums and remittance to insurers

Customer has to directly go to insurer’s website and pay the renewal premium. Customer can input policy number for which premium is due and enter the DOB of the life insured. Pay the amount due on the Payment Gateway through internet banking, debit card, credit card. Receipt for renewal payment will be sent to register E-mail Id immediately after the payment. For any service related queries, customer can contact us on 7304332968 or Email us at business.support@probusinsurance.com.

Pre-inspection of risks

The pre-inspection of risks is done for the all the motor policies except two wheelers. The inspection is required where there are Break-in policies. There are two ways of the vehicle inspection.

1. Self-inspection:

In self-inspection the customer after filling the required details online receives the link for the inspection after which he / she is required to download the mobile application for further inspection. After customer does the needful he receives an e-mail of the inspection report and a message on the recommendation/ non-recommendation of vehicle for policy issuance. The time taken to generate the report ranges from 3 to 4 hours. After the inspection of the risk the customer receives a payment link.

2. Inspection by Agency:

In inspection by agency the agency is involved. The insurer’s agency does the inspection and sends the report to us simultaneously customer also receives a message on the recommendation/ non-recommendation of vehicle for policy issuance. The time taken to generate the report ranges from 3 to 4 hours. After the inspection of the risk the customer receives a payment link.

Appointment of surveyors/ advocates

The surveyor is appointed when the customer chooses inspection by agency. The surveyor is the inspection agency of the risk. The surveyors/advocates are appointed during claim as well.

Submission of survey reports

Submission of survey report/s happen/s at the time of inspection and claim both.

Settlement and payment of claims

For placing a claim request the policy holder can call to insurer at their customer service number or they can call us on our claim service no.9372589505 or write to us at claims@probusinsurance.com. Our team will connect you to the insurer. The claim is settled and paid by the insurance company directly to the customer’s account. If the customer does not receive the satisfactory service or have any other escalations, he/she can use the same e-mail id and phone no. to get the concerns resolved. Depending upon the requests/ escalations the TAT is 10 to 15 working days.

Other service operation as may be specific for the products

Not Applicable.

 

NON-MOTOR (SME)

Offer and Acceptance of the Proposal

1. The E-Quotes are given to the customer depending upon his requirement and after that the customer chooses one company to buy insurance. He fills the required details online in the portal after which the payment options are given to him. Once the customer makes the payment the policy is issued and given to customer in PDF format in mail and WhatsApp.

2. The E-Quotes are given to the customer depending upon his requirement and after that the customer can choose one company to buy insurance. Once the customer chooses the company he can fill the required online in the portal along with stamp and self-attested E-Quote copy. Once all the details are filled the payment options are given to the customer and customer makes the payment. The policy is issued and given in PDF format in mail and WhatsApp.

Issuance of the policy

1. The policy is issued directly for some products and policy in PDF format is given to the customer.

2. Some companies take 2 to 3 working days to issue the policy so the issuance of policy takes some days to get issued.

Issuance of endorsement

An endorsement is issued to the policyholder whenever any contractual changes (permitted by the plan/policy) are requested by the policyholder, accepted by the Insurer and made in the policy. The turnaround time is 7 working days from the date of receipt of complete documents. The request is handled Offline.

Collection of renewal premiums and remittance to insurers

Customer has to directly go to insurer’s website and pay the renewal premium. Customer can input policy number for which premium is due and enter the DOB of the life insured. Pay the amount due on the Payment Gateway through internet banking, debit card, credit card. Receipt for renewal payment will be sent to register E-mail Id immediately after the payment. For any service related queries, customer can contact us on 7304332968 or Email us at business.support@probusinsurance.com.

Pre-inspection of risks

The occupancies which require pre-inspection for policy issuance cannot be issued through online.

Appointment of surveyors/ advocates

The surveyors/advocates are appointed only during claim.

Submission of survey reports

Submission of survey report/s happen/s at the time of claim.

Settlement and payment of claims

As we are an intermediary, insured intimate to us if there is a claim then details are sent to insurer. The list of requirements which insurer needs is given to insured. After which the surveyor assesses and finalizes the claim amount. In some cases, advocate is appointed for assessment and decision on final settlement amount. The claim amount is credited in customer’s account.

For placing a claim request the policy holder can call to insurer at their customer service number or they can call us on our claim service no.9372589505 or write to us at claims@probusinsurance.com. Our team will connect you to the insurer. The claim is settled and paid by the insurance company directly to the customer’s account. If the customer does not receive the satisfactory service or have any other escalations, he/she can use the same e-mail id and phone no. to get the concerns resolved. Depending upon the requests/ escalations the TAT is 15 to 30 working days.

Other service operation as may be specific for the products

Not Applicable.