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Aviva Life Insurance Claim Settlement Process

Aviva Life Insurance Claim Settlement

We buy life insurance plans so that they can help us in our financial emergencies through the claim settlement. For this, after buying the plan, the next important thing is to know about the claim settlement process because if you do any mistake while filing the claim, your claim may get rejected and you will end up in a mess. Aviva Life Insurance Company holds a promising claim settlement ratio (98.01%) and grants a simple and quick claim settlement process.

Detailed Claim Process of Aviva Life Insurance

Follow the below steps religiously to avail of a smooth claim settlement process under this insurer.

  • Go to the official website of Aviva Life Insurance Company.
  • At the top of the homepage, there will be the Customer Service tab. Click on that.
  • Multiple options will appear before you. Choose the File a Claim option.
  • After that, you will be directed to a new page. There, put the correct details such as your policy number and date of birth in the right places, and submit.
  • Provide the other necessary details as required. Do not offer any false or misleading information as this can be the reason for your claim rejection.
  • Once you have registered the claim successfully, a dedicated Claim Personal Manager will be assigned to you, on behalf of the company who will take care of the claim till the final settlement. The name and contact details of the Claim Personal Manager will be conveyed in the letters, SMS, and over call.
  • Co-operate with him/her. And submit all the required documents as directed. You will be notified about each step of your claim process.
  • If no discrepancy is found, your claim will be approved, and the company will directly transfer the claim amount to the Claimant/Beneficiary/Insured’s Bank Account. It is mandatory to submit a signed Cancelled Cheque for the Direct Transfer of funds.

Note: In case the payee’s name is not pre-printed on the cheque leaf, you need to submit the NEFT mandate form available on the Aviva website or any Aviva Branch. For NRE Accounts, they have to submit a Bank Statement/Passbook copy of the NRE Account from which premiums are remitted.

List of Documents Required For a Death Claim

Mandatory Documents to be Submitted

  • Death Claim Form duly filled and signed by the Claimant
  • Original Death Certificate or attested copy issued by Competent Authorities
  • Original Policy Document(s) and schedule
  • Photo Identity and Address Proof of the Claimant
  • Copy of signed canceled cheque for electronic transfer of funds into the Bank Account

Additional Documents to be Submitted

Natural Death or Death due to illness

  • Last Medical Attendant’s Report
  • Discharge or Death summary & other hospital papers like Diagnostic Test Reports and all past Medical Records

Accidental Death

  • Copy of First Information Report (FIR) or Panchnama
  • Final Police Investigation Report
  • Copy of Post Mortem Report
  • Newspaper cutting, if available

Documents Required For The Partial Withdrawal

A partial withdrawal facility is available for the specific plans and that should satisfy the terms and conditions of the company. the following documents are required to be submitted at the Aviva Branch or Head Office for availing of the partial withdrawal facility.

  • Duly filled and signed Payout form by the Policyholder
  • Original Policy Document
  • Photo Identity Proof (in case of courier, the copy needs to be attested by Govt Gazetted Officer)
  • Recent Coloured Photograph
  • Original Cancelled Cheque with pre-printed name and account number or Bank Statement/Passbook having Pre-printed name & account number

Additional documents required for the NRI customers:

  • CRS form is to be submitted only if Tax Jurisdiction is outside India.
  • Foreign KYC.
  • Premium Remittance proof, in case of payout, is required in the NRE bank account.

Note: NRI policyholders can have their photo ID attested as a true copy by any of the followings:

  • The Indian embassy in the country of residence
  • Banker’s verification.
  • Notary or Gazetted officer equivalent who is authorized to attest documents in the country of residence.

How Much Time Does Aviva Life Insurance Take To Settle a Claim?

Depending on the type of claim, the company takes time to settle the claim amount. It varies from one type to another. In the following table, the required time is explained. Have a look at it.

Type of claimRequired time for claim settlement
Whereas the complete documentation is received by the company and no investigation is required.7 days from the claim intimation
Where incomplete documentation is received by the insurer during the claim intimation process, an investigation is not required7 days from the receipt of complete documentation
Where an investigation is required120 days and 45 days from claim intimation for death and rider claims respectively according to the IRDAI guidelines for Policyholders’ Protection

How Do I Avail Of Pending/Unclaimed Payout For My Policy Under Aviva Life Insurance?

Unclaimed amount refers to the money that the policyholders or the beneficiaries have not claimed for more than 6 months since the settlement date or due date. This amount includes the money gained from policy surrender, cancellation, maturity claim, survival benefits, premiums refunds, etc. including accrued interest.

You can check the unclaimed amount against your policy by following the below steps:

  • Go to the official website of the company. on the homepage, there will be the Customer Service tab. Click on that.
  • Among the multiple options that appeared before you, look for the Unclaimed Policyholder Data option, and click on that.
  • You will be directed to a new page. there, you need to fill in the blanks with required details, such as policy number, policyholder’s name, date of birth, and the PAN number of the policyholder.
  • After putting all the necessary details in the correct place, click on the Submit option.
  • Now, you can view whether you have any unclaimed amounts. If yes, you can also view the amount of that.

You need to submit the above-mentioned documents in the sectionDocuments required for the partial withdrawal’ to receive the unclaimed payout.