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Edelweiss Tokio Life Insurance Claim Settlement Process

Edelweiss Tokio Life Insurance Claim Settlement

Edelweiss Tokio Life Insurance offers a three-step claim settlement process that includes claim intimation, document submission, and claim decision. It is one of the most customer-friendly processes in the industry, with the company having a claim settlement ratio of 97.01 percent for the financial year 2020-21. The company promises to pay real claims quickly and fairly through a hassle-free, fair, and transparent process! Let’s know more about the claim settlement process of Edelweiss Tokio Life Insurance.

Online Claim Settlement Process For Edelweiss Tokio Life Insurance

Edelweiss Tokio Life Insurance features a simplified 3-step online claim procedure as follows:

  1. Claim Intimation: To register an insurance claim, the nominee or claimant can go to Edelweiss Tokio Life Insurance’s official website. Under the “Customer Service” tab, click on “Report A Claim”. The nominee must provide information such as his or her name, phone number, and insurance policy number for intimation of the claim.
  1. Documents Submission: The second step is to submit all the necessary documents as per the type of claim. Death, disability, critical illness, and maturity are different sorts of claims. Edelweiss Tokio Life Insurance may request additional documentation depending on the nature of the claim.
  1. Claim Decision: Edelweiss Tokio Life Insurance processes claims and pays them out within 24 hours of receiving the documentation. The claim amount is credited to the registered bank account of the nominee/claimant.

Offline Claim Settlement Process For Edelweiss Tokio Life Insurance

If you wish to raise a claim against your Edelweiss Tokio Life Insurance policy in person, you can visit any nearby branch office of the company and ask the agents there. You can also call the company’s customer care number and the customer care executive will help you out to intimate the claim process.

Documents Required During The Claim Process Of Edelweiss Tokio Life Insurance

You will require the following documents during the claim process of Edelweiss Tokio Life Insurance:

DEATH CLAIM

  • Original copy of policy document
  • Photo ID and address proof of claimant
  • Death statement of the claimant
  • Copy of death certificate
  • Medical record
  • Hospital certificate (If the life assured was hospitalized)
  • Treating doctor certificate
  • Post mortem report
  • Employer certificate (for salaried policyholder)
  • FIR (First Information Report) (In case the case is filed with the police)
  • Copy of driving license (If the policyholder was driving the vehicle)

CRITICAL ILLNESS/HOSPITAL CASH BENEFIT CLAIM

  • Original copy of policy document
  • Photo ID and address proof of claimant
  • Death statement of the claimant
  • Claimant statement rider
  • Medical records (On the life assured being hospitalized)
  • Hospital certificate (If the life assured was hospitalized)
  • Treating doctor certificate
  • Employer certificate (For salaried policyholder)

DISABILITY CLAIM

  • Original copy of policy document
  • Photo ID and address proof of claimant
  • Hospital certificate (If the life assured was hospitalized)
  • Medical records (On the life assured being hospitalized)
  • Employer certificate (For salaried policyholder)
  • FIR report 
  • Treating doctor certificate
  • Copy of driving license (If the life assured was driving).
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