Future Generali Life Insurance Customer Care
Future Generali India Life Insurance Company Limited (FGILI) is a joint venture between two leading groups: Generali Group- A global insurance group that features among the top 50 largest companies in the world and Future Group – A leading retailer in India. The company endeavors to provide its customers with a wide array of life insurance solutions designed to help them manage and meet their varied financial needs. The options offered include plans that protect the family financially, guard the savings, offer different investment options, secure the child’s education, health cover, retirement planning, etc.
The company’s product portfolio is also loaded with industry-leading products and serves all segments of customers across their life stages. The company has more than 2040 self and partner branches spread all over the country as it aims to provide clients better customer experience. To know more about the company’s customer care service, look at the following mentions.
Ways To Connect With Future Generali Life Insurance Customer Care
One can get connected to the company in a number of ways. Choose any of the ways from the table below to avail of the company’s customer care service.
| Phone number | Toll-free number – 1800 102 2355 (Timings: Monday to Saturday from 9:30 am to 6:30 pm) |
| Email ID | care@futuregenerali.in |
+91-8108198633 (This number can be used for calling) | |
| SMS services | To avail of this service, simply send the company an SMS at 5607003 with the specified stated codes. |
| Customer portal login/registration | https://customer.life.futuregenerali.in/WebAppln/Pages/Common/Login.aspx |
| Mobile App | FG Life App is available on Play Store and App Store as well. |
| Through social media | Facebook – https://www.facebook.com/futuregeneralilife Linkedin – https://www.linkedin.com/company/future-generali-india-life-insurance Twitter- https://twitter.com/fglifeind YouTube – https://www.youtube.com/c/FutureGeneraliIndiaLife Instagram – https://www.instagram.com/fglifeind/ |
| Fax | 022-40976600 |
Important Branches with contact details of Future Generali Life Insurance
The company has more than 2000 official and partner branches spread all over the country. Among them, the important ones are mentioned in the following table, along with their contact details. Have a look.
| Name of the state | Name of the city | Official address | Contact details |
| Andhra Pradesh | Visakhapatnam | Future Generali India Life Insurance 1st Floor, Flat no. 202, Plot no. 4, Waltair Heights, Balaji Nagar, Siripuram, Vishakapatnam, AP – 530003 | Timings: Monday to Friday 9.30 am to 6 pm and The Last Saturday of the month. Contact no: 1800 102 2355 |
| Assam | Guwahati | Future Generali India Life Insurance 2nd Floor, R.D.Enclave, Christian Basti, G.S.Road, Guwahati – 781005 | Timings: Monday to Friday 9.30 am to 6 pm and The Last Saturday of the month. Contact no: 1800 102 2355 |
| Gujarat | Surat | Future Generali India Life Insurance 301, 3rd Floor, International Trade Centre, Majura Gate, Ring Road, Surat – 395002 | Timings: Monday to Friday 9.30 am to 6 pm and The Last Saturday of the month. Contact no: 1800 102 2355 |
| Haryana | Ambala | Future Generali India Life Insurance 1st Floor, 5369/2, Punjabi Mohalla, Ambala Cantt., Ambala – 133001 | Timings: Monday to Friday 9.30 am to 6 pm and The Last Saturday of the month. Contact no: 1800 102 2355 |
| Karnataka | Bangalore (M. G. Road) | Future Generali India Life Insurance 4th Floor, Almas Centre, 87 Mahatma Gandhi Road, Bangalore – 560001. | Timings: Monday to Friday 9.30 am to 6 pm and The Last Saturday of the month. Contact no: 1800 102 2355 |
| Kerala | Kollam | Future Generali India Life Insurance 2nd Floor, Roshees Square, Near 7th Day Church, Residency Road, Kadappakada, Kollam, Kerala – 691008 | Timings: Monday to Friday 9.30 am to 6 pm and The Last Saturday of the month. Contact no: 1800 102 2355 |
| Madhya Pradesh | Indore | Future Generali India Life Insurance 1st Floor, Commerce House, 7 Racecourse Road, Indore – 452003 | Timings: Monday to Friday 9.30 am to 6 pm and The Last Saturday of the month. Contact no: 1800 102 2355 |
| Maharashtra | Ghatkopar | Future Generali India Life Insurance Unit no. 110, to Unit no. 112,1st Sanghavi Square, M. G. Road, Ghatkopar West, Mumbai – 400086. | Timings: Monday to Friday 9.30 am to 6 pm and The Last Saturday of the month. Contact no: 1800 102 2355 |
| New Delhi | Netaji Subhash Place | Future Generali India Life Insurance Unit No. 551, 5th Floor, Aggarwal Cyber Plaza I, Netaji Subhash Place, New Delhi – 110034. | Timings: Monday to Friday 9.30 am to 6 pm and The Last Saturday of the month. Contact no: 1800 102 2355 |
| Punjab | Mohali | Future Generali India Life Insurance 2nd Floor, SCF-57, Phase-7, Mohali – 160061 | Timings: Monday to Friday 9.30 am to 6 pm and The Last Saturday of the month. Contact no: 1800 102 2355 |
| Rajasthan | Jaipur | Future Generali India Life Insurance 6th Floor, G Business Park, D-34, Subhash Marg, C Scheme, Jaipur – 302001 | Timings: Monday to Friday 9.30 am to 6 pm and The Last Saturday of the month. Contact no: 1800 102 2355 |
| West Bengal | Kolkata (Dalhousie) | Future Generali India Life Insurance 1st Floor, LMJ Chamber, 15 C Hemanta Basu Sarani, Kolkata, WB – 700001 | Timings: Monday to Friday 9.30 am to 6 pm and The Last Saturday of the month. Contact no: 1800 102 2355 |
| Uttar Pradesh | Kanpur | Future Generali India Life Insurance 1st Floor, Krishna Tower, 15/ 63 Civil Lines, Kanpur, UP 208001 | Timings: Monday to Friday 9.30 am to 6 pm and The Last Saturday of the month. Contact no: 1800 102 2355 |
How can Future Generali Life Insurance Customer Care help you?
Customer care for an insurance company is an important aspect as it helps to improve the company’s customer experience. The customer care service of Future Generali Life Insurance can help the insured person in a number of following ways.
- To know about a plan: If someone wants to buy an insurance plan from this company and wants more details about the plan, he/she can contact the company’s customer care service to get detailed information.
- To buy a plan: If anyone faces any hindrance to purchasing a policy, either online or offline, the customer care service will always be at service to resolve the issue. They are experienced and knowledgeable enough to solve the problem smoothly.
- To renew a plan: If a plan is not renewed on time, the policy will lapse and the insured person cannot avail of the benefits of the policy. To avoid this hazard, renewing the policy on time is important. And one can also take the help of the customer care facility of this insurer to complete the process smoothly.
- To do general inquiry: If anyone has any queries related to the insurance product of the company or anything regarding it, he/she can easily contact the customer care support of the company. Their customer care desk is always available for the service of the consumers.
- To do updates: If anyone changes the address or phone number, it is also important to intimate the insurer. One can do it online, or else he/she can take the help of the customer care service to make the necessary changes.
- To create an online customer portal: Creating an online customer account under this company is very important to avail of the benefits of the company. in this case, the customer care of the company will help him/her throughout the process. Even if anyone faces a problem signing in to the portal, the customer executives are always there.
- To file a claim: Filing a claim is an important part of the insurance policy and involves a complex process. Often the insured people need help from the company to know the entire process. This help comes directly from the customer care service of the company. apart from that, if anyone wants to track the claim or wants to know the status of the claim, in that case also, customer care helps to complete the procedure.
- To avoid fraud: If anyone calls and offers a great discount on the premium amount, the policy-seekers get easily attracted to the offer due to its low price. Often, these cases are proved to be frauds. To avoid this unfavorable situation, one can contact customer care service to enquire about the validity of the offer.
Frequently Asked Questions
The address of the registered and corporate office is:
Unit 801 and 802, 8th floor,
Tower C, Embassy 247 Park, L.B.S. Marg,
Vikhroli (W), Mumbai – 400083
TAT is as per the followings:
- Surrender value/annuity/pension processing – 15 days
- Maturity claim/survival benefit/penal interest not paid – 15 days
- Raising claim requirements after lodging the claim – 15 days
- Death claim settlement without investigation requirement – 30 days
- Death claim settlement /repudiation with investigation requirement – 120 days
To opt for Auto Pay, fill out the Autopay Mandate Form and submit it at the nearest Future Generali branch with an original canceled cheque. There are no charges for this service.
An e-Insurance Account (eIA) safeguards all insurance policy documents of policyholders in electronic format. It provides the policyholder access to the insurance portfolio at the click of a button through the internet. IRDA has granted a Certificate of Registration to the following five entities, authorized to act as ‘Insurance Repositories’ for opening eIAs:
- M/s Central Insurance Repository Limited
- M/s NSDL Database Management Limited
- M/s Karvy Insurance Repository Limited
- M/s CAMS Repository Services Limited
Even if you are not an existing customer of the company, you can always get connected to the company’s customer care service, and get your queries resolved. They are always present at your service.
The online branch locator service is available on the company’s official website. otherwise, you can also get connected to the company’s customer service facility to track down the nearest branch within your vicinity.
Certainly, the Future Generali Insurance Company’s customer care service will help you find out the status of your policy/policy application.
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