Whatsapp Terms and Conditions

  1. These terms and conditions (“Terms and Conditions”) shall form a legally binding contract between “you /the Customer, Partners, Employees and” and Probus Insurance Broker Pvt.Ltd. shall be further subject to such terms as Probus Insurance may agree with “WhatsApp” and/or any other service providers. These Terms and Conditions shall be in addition to and not in derogation of the terms and conditions governing any other product or service being provided by Probus Insurance and being availed by the Customer.

  2. You agree and acknowledge that you are subscribing to and participating in the service offered by Probus Insurance through WhatsApp at your sole discretion and by entering your contact number or via your mobile number or following other instructions mentioned on www.probusinsurance.com or mentioned in the WhatsApp communication.

  3. Probus Insurance is offering the below mentioned services via WhatsApp (“Service”) at its sole discretion and reserves the right to withdraw/modify/retract the terms or the Service at any time, without any notice. The subscription of the Service will allow Probus Insurance to send relevant communications to the Customer, Partners, Employees and on WhatsApp.

  4. You understand that the Service cannot be used for grievance redressal or reporting complaints or for any other purpose except as stated above .Probus Insurance shall assume no liability or responsibility for any other service request, complaints or any other communication on this channel and will not be bound to take cognizance of any such communication.

  5. The Customer understands that the receipt of messages by him/her shall be subject to a working network connection and the Customer shall ensure and maintain appropriate network connection for the same. Probus Insurance shall not be held responsible for any delay or non-receipt of the responses/communication from Probus Insurance.

  6. The Customer understands that the platform is only used to send out important messages and responses on WhatsApp are based on a program running at the back-end. This program has been developed and is regularly enhanced to handle the communication promptly. Probus Insurance shall not be held liable or responsible for any delay in responses or any inaccuracy/ inconsistency in the output/responses/ suggestions.

  7. Under no circumstances shall Probus Insurance, or its agents, officers, directors, employees, and contractors be liable for any direct, indirect, punitive, incidental, special, or consequential damages that may result from the use of, or inability to use, this Service or for receipt of any response provided by the program.

  8. The Customer expressly authorizes/consents to Probus Insurance, its various service providers or agents, to contact him/her through e-mails, telephones, messages, SMS, WhatsApp or other applications or otherwise even if his/her name appear in the Do Not Call or Do Not Disturb Register to inform him/her about the marketing schemes, promotional schemes, various financial and other products and/or offerings of other services, loyalty programs or any other aspect offered by them. The Customer agree to the use of e-mails, messages, SMS, WhatsApp and/or other applications for communication or sharing of information or documents, agree to abide by the terms and conditions of such applications and agree to the risks associated with such applications or sharing of information through them.

  9. It is advisable for the Customers who have subscribed to this Service to delete the WhatsApp Application when changing their device.

  10. These terms and conditions are subject to change at any time and will be updated at Probus Insurance discretion without any notice thereof.

  11. The Customer understands and agrees that any document/information provided by the customer is true, correct and best of its knowledge. Probus Insurance will not be held liable or responsible for the contents or veracity thereof.

  12. These Terms and Conditions shall be governed by laws of India. Any dispute or differences arising out of or in connection with the Services shall be subject to the exclusive jurisdiction of the Courts of Mumbai.

  13. The Customer hereby declares that he/she has read, understood and agrees to the Terms & Conditions mentioned herein.