In an interview with The Hans India, Mr Rakesh Goyal, Director of Probus, shared his insights on the transformative role of technology in the insurance industry. With over two decades of experience in financial services, Mr Goyal discussed how emerging technologies like artificial intelligence (AI), machine learning (ML), and blockchain are reshaping the future of insurance. He also elaborated on Probus’ strategic initiatives to harness these advancements to streamline operations, enhance customer experiences, and maintain its position as a leader in the InsurTech space.
Mr Rakesh Goyal, Director, Probus has been in the field of financial services since 1996, bringing utmost understanding of the market and sharp thinking that has been the reason behind Probus’s continuous growth and success. Excelled in the fields of general and life insurance distribution, channel management and relationship management, he has implemented pioneering strategies for distribution and has helped build corporate relationships and management skills.
With the rapid rise of InsurTech in recent years, what role do you believe technology plays in shaping the future of insurance? How is Probus leveraging technologies like AI, ML, and Blockchain to stay ahead?
The rapid rise of InsurTech has dramatically reshaped the insurance industry, with technology playing a pivotal role in streamlining processes, enhancing customer experience, and driving operational efficiency. At the forefront of this transformation are emerging technologies like artificial intelligence (AI), machine learning (ML), and blockchain, which enable insurers to offer personalized products, optimize risk assessments, and ensure faster claim processing.
