The State Bank of India (SBI) is one of India’s largest Banks. It effortlessly handles the processing of pensions for various central government departments, including Indian Railways, the Post and Telecom Department, the Ministry of Defence, and several state governments, civil organizations, and autonomous bodies. To better serve pensioners and resolve their complaints faster, SBI launched a special website called ‘SBI Pension Seva’ on August 31, 2018.
This website was created to offer improved services for pensioners and reduce the number of complaints by providing a more accessible system across India. Through this portal, senior citizens and eligible pensioners can easily manage their pension-related questions and concerns from the comfort of their homes without needing to visit the bank.
Let’s discuss the ins and outs of the SBI Pension Seva in detail.
What are the Benefits of the SBI Pension Seva Portal?
Here are some of the key benefits of the Pension Seva SBI portal in India:
- Convenient Access to Pension Information
One of the biggest benefits of the SBI Pension Seva Portal is that pensioners can easily access all the details about their pension plans, including payment records, pension slips, and any pending arrears. Furthermore, it allows them to stay updated on their pension status without needing to visit a bank branch.
- Online Life Certificate Submission
Another major benefit of the SBI Pension Seva Portal is that pensioners are required to submit a Life Certificate each year to prove that they are eligible to continue receiving pension payments. With the SBI Pension Seva portal, they can submit this certificate online, which may avoid the need for physical visits to the bank or dealing with paperwork.
- Grievance Redressal System
One of the portal’s interesting aspects is that if pensioners encounter any issues or have complaints related to their pension accounts, they can raise and track their grievances directly through the portal.
- 24/7 Accessibility
One of the biggest advantages of the SBI Pension Seva portal is that it is available 24/7. Pensioners can access their pension information, raise grievances, and manage their accounts whenever it is convenient for them without being limited by bank operating hours.
- Additional Services and Schemes
Last but not least, the portal also offers access to other beneficial schemes, such as the Senior Citizens Savings Scheme (SCSS) and the Electronic Pension Payment Order (EPPO) for pensioners, which ensure that they can avail of a variety of services through a single platform.
Services Offered by SBI Pension Seva
Listed below are the services offered by SBI Pension Seva.
- Download Form 16 and Pension Slip
After registering and logging into the portal, pensioners can easily download their Form 16 and pension slips online. This allows them to view and print these documents whenever needed without the hassle of visiting the bank.
- Pension Transaction Details
The portal provides pensioners with access to their transaction history. They can download and review details of their pension payments, allowing them to monitor any differences in the credited amount and track payments without having to visit a bank branch.
- Download the Arrear Calculation Sheet
The SBI Pension Seva portal offers an arrear calculation sheet that helps pensioners calculate the exact amount owed to them due to changes in their pension status, such as increased dearness allowance (DA) or any other adjustments.
- Investment-Related Details
Pensioners can also check details related to their investments through the platform, which ensures they stay informed about their financial portfolio as well as their pension.
- Life Certificate Submission and Status
Traditionally, pensioners had to physically visit a bank branch to submit their Life Certificate each year. Now, with SBI Pension Seva, they can submit it from any branch or even online through the “Jeevan Pramaan App”. Additionally, the portal provides digital life certificate options and even offers a Video Life Certificate (VLC) facility, which may allow pensioners to complete the process via video call.
- Pension Profile Details
After logging into the portal, pensioners can access all their pension profile details online. Although these details are still available at bank branches, accessing them through the portal is much more convenient, especially for senior citizens who may face mobility challenges.
Know The Registration Process on the SBI Pension Seva Portal
If you are a pensioner, you will need to follow these steps to register on the portal. Let’s take a look at them.
- In the first step, you will need to visit the official SBI Pension Seva Portal website.
- After that, on the banner of the home page, you will see two options, “New Registration” and “Login”. Since you are a new and fresh individual, you will need to click on the “New User Registration” button on the portal’s homepage.
- After that, you will need to fill in the required details, including the pension account number, date of birth, registered mobile number, and captcha code. Then, click on the “Next” button.
- Then, you must create a username and password for the portal. Once you are done with that, you are required to set up two profile questions and save them in case you need them in the future.
- In the next step, you will need to complete the verification process by providing the OTP (One-Time Password) sent to the registered mobile number.
- After the completion of the registration, pensioners can log in to the portal using their username and password.
What is the Login Process for SBI Pension Seva?
Here is a list of the steps to log into the SBI Pension Seva Portal.
- In the first step, you will need to visit the SBI Pension Seva Portal.
- After that, you will need to click on the “Login” Button on the home page banner.
- After that, simply enter your User ID and Password that you have already got by registering at the portal using the above-mentioned steps.
- Simply, enter Captcha and Click on “Login” and you are all set to access Pension-Related Services.
Frequently Asked Questions
Listed below are the frequently asked questions related to the SBI Pension Seva.
Yes, if the pensioner is a Central or State government pensioner, or from an Autonomous Body with a pension arrangement through SBI, they can receive their pension from any SBI branch.
No, pensioners do not need to open a new account. Their pension can be credited directly to their existing savings or current account at the SBI branch they choose.
Yes, the bank system automatically prints the Pension Payment Order (PPO) number and other details on the first page of the pensioner’s passbook.
In this case, the pensioner can use any mark or impression on a cheque or withdrawal form. They must also inform the bank of the person who will withdraw the pension on their behalf, and this person must be identified by two independent witnesses.
Once the life certificate is entered into the system, the pension, including any arrears, will be paid during the next pension processing cycle, which usually happens weekly.
