Commercial General Liability Insurance
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Commercial General Liability Insurance Claim Process

Businesses, irrespective of their size and genre, often face risks related to legal and financial liabilities associated with their services or employees. Additionally, any business can be vulnerable to theft or burglary, whether committed by petty criminals, dissatisfied customers, or unhappy employees. Furthermore, protection against such risks requires proactive measures, such as commercial general liability insurance.

Commercial General Liability Insurance (CGL) is insurance that protects businesses in the event of bodily injury or property damage occurring on-site. In such cases, the coverage included in the contractor’s insurance can help cover medical or repair costs and legal expenses if a lawsuit arises.

Now, let’s dig deep into the meaning of Commercial General Liability Insurance (CGL) before we run into the claim process.

What is Commercial General Liability Insurance?

In simple terms, Commercial General Liability (CGL) Insurance, also called comprehensive general liability insurance, provides coverage to business owners for various liabilities they may face. It protects against bodily injury and property damage caused to third parties due to the company’s activities, products, or accidents on its premises. Furthermore, CGL insurance combines the benefits of both Public Liability and Product Liability Insurance. Let’s take a quick look at things covered under CGL to see when you can file a claim.

  • Bodily Injury or Property Damage

One major inclusion under CGL is that if an individual sustains bodily injury while on your business premises or as a result of your services, the insurance company will compensate that person.

  • Damages Caused by Misleading Advertisements

Another major coverage is that if your business engages in misleading advertising that leads to harm, such as false arrest, defamation, copyright infringement, or theft of ideas, the insurance provider will cover the compensation for the affected party.

  • Medical Expenses

The third kind of coverage that comes under CGL is that it covers payments for injuries suffered by non-employees due to accidents on your premises or as a result of your business operations.

Steps to File a Claim for Commercial General Liability Insurance

After knowing the coverage, it’s time to file a claim. If you want to make the most out of your insurance, you should know how to file a claim for your commercial general liability insurance. Let’s discuss them in detail.

  • Inform Your Insurer

The first step that you need to do is simply contact your insurance provider. You can use their toll-free number or other communication methods specified in the policy document. Ensure you provide a written notification of the claim, including all the details.

  • Case Creation

In the second step, the insurance company verifies the details and typically creates a case for claims settlement. This case is then assigned to the claims department for further processing.

  • Appointment of Investigator/Surveyor

In the third step, you will need to validate the claim’s authenticity; an investigator or surveyor will be appointed. They will investigate, gather necessary evidence, and prepare a comprehensive Survey Report.

  • Submission of Supporting Documents

After that, you are required to submit various documents to support your claim. These documents could include incident reports, medical bills, repair estimates, witness statements, or any other relevant evidence.

  • Policy Document Analysis

Once you have submitted the documents, the insurance company refers to the policy document held by the policyholder and carefully reviews the “Survey Report” submitted by the surveyor. This analysis helps determine the appropriate claim amount based on the terms and conditions outlined in the policy.

  • Compensation Disbursement

In the last and final step, the insurer then proceeds to disburse the compensation per the policy document’s terms and conditions. Internal approvals are obtained, and the payment is made to the policyholder accordingly.

Note: Remember that the specific claim process may vary depending on the insurance provider and the policy terms.

Documents Required for General Liability Insurance Claim

Listed below are the documents required for Commercial General Liability Claim.

  • ID Proof of the insured/ claimant
  • Copy of the policy document
  • FIR report, if any
  • Any other documents asked by the insurance company
  • Document explaining the type of claim, extent of loss, location of the loss, etc.

Tips to File Comprehensive General Liability Insurance Claim

Though you have understood the process of filing a claim, it’s time to learn some additional tips to speed up the claim process. Let’s discuss these tips in detail!

  • Stay Alert

One of the best tips to ensure a speedy claim process is that you should try to remain calm and observant. Pay attention to details and try to recall the event accurately. If there were witnesses present, note down their contact information, as they can provide valuable support for your claim.

  • Try to Take Pictures of the Incident

Another major tip to keep in mind is that you should capture visual evidence of the accident. Even if you are unable to do it yourself due to injuries, ask for assistance. Photos can eliminate ambiguity and strengthen your claim. Make sure to take multiple angles and focus on the accident scene, including any contributing factors such as road conditions.

  • Inform the Police

It is the most important aspect you should consider while filing a claim. Ensure you contact the police, as their involvement can help expedite the process. An officer might already be present if the accident occurred in a busy area. Both parties should file an accident report and remember to collect the case details for future reference.

  • Contact Your Insurer

No matter what kind of damage has been done, determine the appropriate steps to inform your insurance company. Understand whether you need to file a third-party claim or an Own Damage claim or if the other party is responsible for the damages. Try to familiarize yourself with your policy’s coverage and consult with professionals to handle the technical aspects.

  • Fix a Deadline

Last but not least, accidents can lead to prolonged claim processing and disputes. To mitigate the long-term impact, set a deadline for completing the insurance claim process. Consider working with an insurance company that proactively sets a timeline to ensure a smooth and timely resolution.


So, there you have it! Remember that regardless of the type of claim you’re making, it’s crucial to remember the key points to facilitate a swift resolution, especially during stressful times. When you stay alert of the crucial details regarding the Commercial General Liability Claim process, you can streamline the settlement process and minimize additional burdens.

Frequently Asked Questions

Here’s the list of the most frequently asked questions that you should know;

It is totally your choice. Public Liability Insurance provides your business with overall financial protection against a successful third-party liability claim.

Yes, they do. When setting CGL premiums, insurers consider past claims. The cost is influenced by factors like the type, frequency, and timing of claims, as well as any associated losses and public perception.

Yes, it might. Renewing consistently with the same insurer can result in improved conditions. This is because the insurer becomes more familiar with your business and its risks over time.

No, you don’t. A single policy can cover multiple locations. Furthermore, you can opt for a designated location policy that includes all specified sites. Alternatively, you can choose worldwide coverage for protection across all locations.

Yes, you can. You can customize Commercial General Liability Insurance for specific projects. Just ask for a policy tailored to your needs. These project-specific policies typically provide coverage throughout the project’s duration.