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Bharti AXA Health Insurance Claim

Bharti AXA has made its health insurance claim process a simple and painless procedure by providing ultimate claim settlement assistance at its customer’s convenience. This has further increased the customer’s faith in the company’s claim process. 

As Bharti AXA’s health insurance claim process can be perplexing at times, the company lays special emphasis on informing customers about the claim process ahead of time. You can choose between cashless and reimbursement claim settlement solutions with Bharti AXA.

Three Step Claim Settlement Process Of Bharti AXA

When it comes to the simplicity of the Bharti AXA Health Insurance claim process, the company follows three simple and easy steps:

  1. Claim Registration: For registering your claim against the Bharti AXA health insurance policy, you can pay a visit to the nearby branch office. You can also call the company at 1800-102-4444 or email them at lifeclaims@bhartiaxa.com. It is also important to note that claims intimidated through these methods will only be considered as verbal intimation. If you wish to formally register your claim, it will only be possible when the written intimation is received by the company.
  1. Claim Evaluation: The company’s claim specialist will then assess or evaluate the claim. In case the company requires any further information, it will reach out to you via call, letter, or SMS.
  1. Claim Settlement: The company primarily targets to process insurance claims within 5 working days. However, the company might take up to 4 months to make a decision if the claim needs further investigation.

Cashless Claim Settlement Process Of Bharti AXA Health Insurance Plan

The following are the steps for filing a cashless claim against Bharti AXA health insurance plan:

  1. Intimate The Company: The very first step is to inform the company. In case of emergency hospitalization, notify Bharti AXA within 24 hours; in case of planned hospitalization, notify Bharti AXA 48 hours in advance.
  1. Fill-Up Pre-Authorization Form: Fill out the pre-authorization request form and submit it to the network hospital.
  1. Verification: Show the health insurance card offered by Bharti AXA to the hospital and go through the verification process carried out by them.
  1. Sending Approval Letter: After that, the company will send you as well as Bharti AXA an approval letter. If necessary, the company’s claim management team may raise a query.
  1. Claim Settlement: Once accepted, Bharti AXA will directly settle the claim with the hospital in accordance with the policy’s terms and conditions.

Reimbursement Claim Settlement Process Of Bharti AXA Health Insurance

When you receive treatment at a network or non-network hospital, you can file a reimbursement claim. The following are the step-by-step instructions for filing a reimbursement claim against Bharti AXA health insurance plan:

  1. Inform Company: Within 48 hours of being admitted to the hospital, notify Bharti AXA about the hospitalization.
  1. Submit Necessary Documents: Now you need to submit all the essential documents along with a duly filled and signed claim reimbursement form. If a patient is admitted to a non-network hospital, the documentation must be sent within 30 days of the patient’s discharge.
  1. Approval Letter: After that, the insurance company will issue you an approval letter.
  1. Settling The Claim: The company will repay the cash to your registered bank account once all of the documentation has been verified.

Documents Required During The Bharti AXA Health Insurance Claim Process

Following are the basic documents required during the Bharti AXA health insurance claim process. Let’s have a look at them one by one!

For Death Claim:

  • Original copy of policy bond
  • Statement form of the claimant
  • Self-attested copy of death certificate
  • Copy of residence proof of the nominee
  • Copy of photo identity proof of the nominee
  • Copy of bank passbook of the nominee

For Rider Claim:

  • Original copy of policy bond
  • Statement form of the claimant
  • Bank passbook of the claimant
  • Copy of medical records, such as discharge summary, test reports, admission reports, etc.
  • Family physician certificate
  • Treating doctor’s certificate

For Hospitalization Claim:

  • A copy of the policy certificate
  • Statement form of the claimant
  • Copy of medical records, such as hospital bills, admission reports, discharge summaries, test reports, etc.
  • Treating doctor’s certificate

For Group Death Claim:

  • Duly filled and signed death claim form by master policyholder and nominee
  • Copy of death certificate attested by the master policyholder
  • Certificate of insurance
  • Personalized cancelled cheque of the nominee

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