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ManipalCigna Health Insurance

ManipalCigna Health Insurance Company was previously known as Cigna TTK Health Insurance Company and it is a collaboration between Cigna Corporation, a more than 200 years old insurance company, and Manipal Group, an Indian conglomerate in the field of healthcare delivery and higher education in the year of 2014. Being a perfect amalgamation of Indian knowledge and foreign experience, this company not only takes care of the health of its customers but also provides promising financial protection for the future as well as a healthier life.

Key Highlights of ManipalCigna Health Insurance

In the following table, few key features are mentioned about the company.

ParametersHighlights
Incurred claim ratio (in the financial year of 2019-2020)61.64%
Number of policies sold (in the financial year of 2019-2020)250,164
Enrolled lifestyle coaching65,000+
Cashless hospitals6500+
Solvency Ratio (March 2020)1.90
Branches in India51
Awards and Recognitions (in 2021,2020,2019)
  • ManipalCigna Health Insurance was recognized as the Best Health Insurance Brand in 2021.
  • ManipalCigna ‘Lifetime Health’ is voted ‘Product of the Year 2021’.
  • Red Hat APAC Innovation Awards 2020 for Digital Transformation.
  • Best Insurance Company of the Year in 2019.
  • Risk Management Programme of the Year in 2019.
  • ManipalCigna ‘ProHealth Insurance’ was voted ‘Product of the Year 2019’.

ManipalCigna Health Insurance Plans

ManipalCigna Health Insurance Company offers a variety of health plans that are designed to cater to the different needs of individuals. This wide range includes health insurance policies for the family, group, senior citizens, and some more. Even one can protect himself against the deadly coronavirus under this company. Let us have a look at the different types of health plans that the company offers.

Type of planPlans offered by ManipalCigna
Individual and Family Floater PlanLifetime Health
ProHealth Insurance
ProHealth Select
Arogya Sanjeevani Policy
Personal Accident CoverLifestyle Protection Accident care
Saral Suraksha Bima
Critical Illness CoverLifestyle Protection Critical Care
Daily Hospital CashProHealth Cash
Group Insurance PlanProHealth Group Insurance Policy
Global Health Group Policy
Lifestyle Protection Group Policy
Group Overseas Travel Insurance
FlexiCare Group Insurance Policy
Top up PlanSuper Top Up
Corona Specific PolicyCorona Kavach Policy
Corona Rakshak Policy

Let’s find out the key features of the plans briefly.

1. ManipalCigna Lifetime Health Insurance Plan

This type of health plan offers the benefit of customization according to his/her convenience as per the changing life stages with optional packages such as Global+ (Global OPD & more), Women+ (specialized package for women), and Health+ (coverage enhancement). This plan is best suited for the family, individual and multi individual.

Key highlights of the plan:

  • This plan comes into two variants –
    1. Lifetime Health – India Plan
    2. Lifetime Health – Global Plan
  • It provides coverage for the treatment of up to 27 major illnesses on foreign land.
  • Coverage is provided for AYUSH treatment and daycare treatments.

Eligibility Criteria:

Entry ageMinimum Entry Age: Child – 91 days, Adult – 18 years
Maximum Entry Age: Child – 25 years (in a family floater policy), Adult – 65 years
Policy period1/2/3 years
Sum insured50 lakhs to 3 crores
RenewalLifelong renewal facility
Freelook period15 days

2. ManipalCigna ProHealth Insurance Plan

If you are looking for comprehensive health protection against the financial constraints arising out of different illnesses and ailments for you and your family, ProHealth Insurance is the ideal one for you. It looks after your physical wellness as well. It not only provides you with a cumulative bonus of up to 200% of the sum insured but also you can avail of the tax benefit under Section 80D of the IT Act.

Key highlights of the plan:

  • This plan comes in five variants to suit the different needs of the individuals and they are:
    1. ProHealth Protect
    2. ProHealth Plus
    3. ProHealth Preferred
    4. ProHealth Premier
    5. ProHealth Accumulate
  • The expenses arising out of inpatient hospitalization are taken care of by the company. Those expenses include room charges, ICU expenses, nursing charges, doctor fees, surgeon fees, blood, oxygen, operation theatre charges, and other medical expenses.
  • There are several values added covers available under this policy such as Healthy Rewards, Health check-up, Expert opinion in case of critical illnesses, and cumulative bonus.

Eligibility Criteria:

Entry age

Min Entry Age: Child – 91 days,

Adult – 18 years

Max Entry Age: No upper limit

Policy period1/2/3 years
Sum insured

ProHealth Protect – 2.5 lakhs to 50 lakhs

ProHealth Plus – 4.5 lakhs to 50 lakhs

ProHealth Preferred – 15 lakhs to 50 lakhs

ProHealth Premier – 1 crore

ProHealth Accumulate – 5.5 lakhs to 50 lakhs

RenewalLifetime renewals

3. ManipalCigna ProHealth Select Plan

ProHealth Select Plan is a type of insurance policy that promises to protect the health of its customers and provides a secure future as well. This plan comes with some special features like a reassurance benefit that provides an automatic extension of policy for 2 years without paying any premium, an increase of a critical illness, or permanent total disability due to an accident. You can also customize your plan according to your requirements to provide financial protection to you and your family.

Key highlights of the plan:

  • This policy comes with two variants – ProHealth Select Plan A and ProHealth Select Plan B. This plan offers hospital room cover up to Rs. 3000 and ICU cover up to Rs. 7000 during in-patient hospitalization.
  • This plan covers 171 day-care procedures up to the full sum insured.
  • Road ambulance covers up to Rs. 2000 per hospitalization, domiciliary treatment, and donor expenses cover up to the full sum insured are also available under this policy.

Eligibility Criteria:

Sum insured

Plan A – .5 lakh to 25 lakhs

Plan B – 2 lakhs to 25 lakhs

Policy tenure1/2/3 years
RenewalLifetime renewal available
Waiting period30 days to 48 months depending on the ailment

4. ManipalCigna Arogya Sanjeevani Policy

This is a standard health insurance plan that comes with multiple sum insured options to suit most of the policy seekers needs. One can cover himself or his family under this policy to protect them against the financial burden arising out of different ailments at an affordable premium rate.

Key highlights of the plan:

  • This plan provides coverage for allopathic and AYUSH treatments.
  • It comes with in-patient hospitalization cover, pre, and post-hospitalization cover, and day-care treatment cover.
  • This plan also offers coverage for the modern treatments that are mentioned in the Policy Wordings.

Eligibility Criteria:

Entry age

Minimum: Children 3 months

Adults 18 years

Maximum: Children (in case of family floater policy) 25 years

Adults 65 years

Policy term1 year
Sum insuredRs. 50,000, Rs. 1 Lakh, Rs. 1.5 Lakhs, Rs. 2 Lakhs, Rs. 2.5 Lakhs, Rs. 3 Lakhs, Rs. 3.5 Lakhs, Rs. 4 Lakhs, Rs. 4.5 Lakhs, Rs. 5 Lakhs, Rs. 5.5 Lakhs, Rs. 6 Lakhs, Rs. 6.5 Lakhs, Rs. 7 Lakhs, Rs. 7.5 Lakhs, Rs. 8 Lakhs, Rs. 8.5 Lakhs, Rs. 9 Lakhs, Rs. 9.5 Lakhs, Rs. 10 Lakhs
Grace period30 days

5. ManipalCigna Lifestyle Protection Accident Care

This plan is designed to provide financial protection arising out of any unfortunate unforeseen events like deaths, disability, and loss of job due to an accident. This plan comes with three variants to suit the different needs of the individuals and they are as follows:

  • Accident Care – Basic Plan
  • Accident Care – Enhanced Plan
  • Accident Care – Comprehensive Plan.

Key highlights of the plan:

  • In case of the unfortunate sudden demise of the insured due to an accident, 100% of the Sum Insured is paid by the company. However, if death occurs while traveling as a fare-paying passenger on a common carrier, the company pays 200% of the Sum Insured.
  • In the case of Permanent Total Disablement and Permanent Partial Disablement, the company promises to pay 100% of the sum insured according to the nature of the disability.
  • In case of a permanent total or partial disability due to an accident, if the insured loses his job, the policy will pay the basic monthly income on a 3 months basis.

Eligibility Criteria:

Entry age

Minimum – Children 5 years

Adults – 18 years

Maximum – Children – 25 years

Adults – 80 years

Sum insured.5 lakh to 10 crores
Policy tenure1/2//3 years
Freelook period15 days

6. ManipalCigna Saral Suraksha Bima

This is a standard personal accident policy that safeguards the insured in case of any unforeseen unfortunate event such as an accident. This policy not only provides accidental death cover and hospitalization cover for the expenses arising out of any accident but also offers financial protection for the dependent child.

Key highlights of the plan:

  • In the event of the unfortunate demise of the insured person due to an accident, the policy pays 100% of the sum insured.
  • For Permanent Total Disablement, the policy pays 100% of the sum insured and for Permanent Partial Disablement, a certain percentage of the sum insured will be paid based on the type of the disability.
  • If the insured person dies or faces permanent total disability due to an accident, then for the education of the dependent child, 10% on the base sum insured per child will be paid by the policy.

Eligibility Criteria:

Entry age

Minimum: Children – 3 months

Adults – 18 years

Maximum: Children – 25 years

Adults – 70 years

Policy term1 year
Sum insured2.50 lakhs to 1 crore
Grace period30 days

8. ManipalCigna Lifestyle Protection Critical Care

ManipalCigna Lifestyle Protection Critical Care offers financial protection against the expenses arising out of specified critical illnesses. It promises to pay the entire Sum Insured on the first diagnosis of 15 or 30 major illnesses and procedures. One can also avail of the facility of a medical second opinion and online wellness programme under this plan.

Key highlights of the plan:

  • Critical Care Basic provides coverage for 15 critical illnesses and procedures whereas Critical Care Enhanced does the same for 30 critical illnesses.
  • This plan comes with online wellness programmes that are customized and client-centric. These include Health Risk Assessment, Lifestyle Management, Nutrition, and access to Health Articles.
  • As it comes with a flexible policy period, it offers the policyholder a discount of 7.5% and 10% on selecting a 2 and 3 years single premium policy respectively.

Eligibility Criteria:

Entry age

Minimum – 18 years

Maximum – 65 years

Revival period15 days and 30 days
Sum insured1 lakh to 25 crores
Variants

Critical Care Basic

Critical Care Enhanced

8. ManipalCigna ProHealth Cash Plan

This plan offers a fixed daily cash benefit that provides financial protection to the insured and his family during the hospitalization against those medical expenses that are not usually covered by the standard health insurance plan. This plan comes with two variants, ProHealth Cash – Basic and ProHealth Cash – Enhanced.

Key Highlights of the plan:

  • This policy offers you the option to choose a maximum number of days of coverage from 60, 90, and 180 per policy year and provides worldwide coverage.
  • Under ProHealth Cash – Basic plan, you can avail of the benefits of sickness hospital cash, accident hospital cash, and ICU cash benefit.
  • Under ProHealth Cash – Enhanced plan, one can enjoy convalescence benefit, compassionate benefit, and companion benefit along with the benefits that are available under Basic Plan.

Eligibility Criteria:

Entry age

Minimum: Children – 91 days

Adults – 18 years

Maximum: Children – 17 years

Adults – 65 years

Policy term1/2/3 years
Sum insuredRs. 500 to Rs. 5000 per day
RenewalLifetime renewal

9. ManipalCigna ProHealth Group Insurance Policy

This type of health insurance plan is designed keeping in mind the necessities of the employer-employee groups, non- employer-employee groups, associations, institutions, societies, organizations to provide them comprehensive health coverage and to protect them financially against the expenses of hospitalization and other medical costs.

Key highlights of the plan:

  • The insured person can avail of 7 in-built benefits with base cover.
  • The policy allows having a choice of Maternity, Dental, Vision, OPD, Critical Illness, Personal Accident cover, and some more.
  • One can also avail of the first-time Accumulate benefit for Group plan that comes with Co-pay, Deductible, OPD expenses, and some more benefits.

Eligibility Criteria:

Entry age

No minimum or maximum entry age.

Children from Day 1 up to 25 years can be covered under a family floater policy

Minimum group size7 members
RenewalLifetime till the association with the group
Sum insuredRs. 5000 to 1 crore

10. Global Health Group Policy

This policy is created for those organizations or associations or companies that want to protect their employees and their families against medical expenses and to provide global cover for the same. It is a comprehensive health and wellness solution that allows its consumers to choose between multiple and base optional covers. It has a dedicated global service network.

Key highlights of the plan:

  • The plan comes with the coverage for Maternity Expenses, New Born cover, Emergency Evacuation, Repatriation, Out of area cover, Dental, Vision cover, Hospice, and palliative care, Travel vaccination, Complementary treatments, Cancer cover, AIDS/HIV cover, Psychiatric and Psychological Care and more.
  • One can also avail of the wellness package for health and wellbeing.
  • The plan offers multiple in-patient hospitalization and day-care benefits.

Eligibility Criteria:

Entry age

Adults – 18 years to 95 years

Children – day 1 to 25 years

Cover typeIndividual and Multi-individual
Policy term1 year
Minimum group size7members
RenewalLifetime till the association with the group
Sum insuredup to $ 10 Million

11. Lifestyle Protection Group Policy

This is also a group health plan that offers an umbrella cover of Group and also comes with personal accident and/or critical illness cover and offers you the flexibility of base and optional covers. It is best suited for corporate or groups/ associations with the commonality of purpose, organizations, associations. The plan is customizable to serve the different interests and demands of individuals.

Key highlights of the policy:

  • Under this policy, one can get the option to waive the Critical Illness Survival Period.
  • One can avail of multiple benefits under this plan such as Accidental Death Benefit, Permanent Total Disability Benefit, Permanent Partial Disability Benefit, Temporary Total Disability Benefit, Multiple Optional benefits,
  • This plan offers the cover for up to 36 Critical Illnesses and major medical procedures.

Eligibility Criteria:

Entry age

Adults – 18 years to 75 years

Dependent children – 5 months to 25 years

Policy term1 year
Minimum group size7 members
RenewalLifetime till the association with the group
Sum insuredRs.10000 up to 50 Crores

12. Group Overseas Travel Insurance Policy

This plan is ideal for groups, companies, organizations, and associations, which aims to provide financial protection against the costs arising out of medical treatments to the insured people while they are traveling aboard. It is a customizable and client-friendly travels protection solution that provides a choice of Base and Optional covers.

Key highlights of the plan:

  • Under this policy, one can get Medical expenses & Travel inconveniences covered in a single plan.
  • This policy allows you to choose from a range of choices from a medical emergency, OPD to family support.
  • One can also avail of different unique options to cover ranging from travel loan secure, adventure sports, cruise cover to golf-related cover and some more.

Eligibility Criteria:

Entry age

Minimum – 0 days

Maximum – 95 years

Policy typeSingle trip, multi-trip basis
Minimum group size7 members
Policy term1 year
Sum insuredUp to 50 lakhs

13. FlexiCare Group Insurance Policy

As the name suggests, it is a flexible group insurance policy that permits the insured to design a standard base cover to a premium comprehensive packaged solution. It is an all-in-one plan to protect you from health constraints.

Key highlights of the plan:

  • The plan comes with a bundle of coverage against different diseases, illnesses, ailments, events, risks under different segments including Accident, Mediclaim, Surgery, Domestic Travel, and Wellness.
  • You can also avail of Indemnity benefit, Regular cash payout, Daily-cash benefit, and different other benefits according to your cover.
  • The plan comes with wellness packages that look after your health and wellbeing.

Eligibility Criteria:

Entry age

No minimum or maximum entry age.

Children from Day 1 up to 25 years can be covered under a family floater policy

Policy term

1 year

Maximum up to 5 years for Credit Linked Policy

Minimum group size7 members
Sum insuredUp to 5 crore

14. ManipalCigna Super Top Up Plan

This health plan is specially designed to cater to the different needs of the individuals so that they can enhance their protection and health cover that is not usually covered under a standard health insurance plan. This plan comes with two variants – Super Top Up Plus and Super Top Up Select.

Key highlights of the plan:

  • It provides coverage for actual expenses incurred due to hospitalization.
  •  It offers a 5% increase in Sum Insured per policy year that is subject to a maximum of up to 50% of Sum Insured.
  • In-patient hospitalization and pre and post-hospitalization cover are available under this policy up to a certain limit.

Eligibility Criteria:

Entry age

Minimum: Children – 91 days

Adult – 18 years

Maximum: Children – 23 years (Under family floater policy)

Adult – No upper limit.

Policy period1/2/3 years
Cover typeIndividual and family floater (Maximum 2 adults and 3 children)
Sum insured

Super Top Up Plus – 3 lakhs to 30 lakhs

Super Top Up Select – 1 lakh to 30 lakhs

15. ManipalCigna Corona Kavach Policy

This is also known as Covid Standard Health Insurance Policy. In the face of the global pandemic due to coronavirus, this plan provides financial protection by offering coverage for hospitalization, home care treatment, and related medical expenses for COVID-19.

Key highlights of the plan:

  • With Corona Kavach Policy you can get covid hospitalization cover up to the sum insured.
  • This plan provides cover for home care treatment expenses if the policyholder avails treatments at home for Covid on a positive diagnosis of Covid in a Government-authorized diagnostic Centre, subject to up to 14 days per event.
  • One can also avail of the hospital daily cash facility that is 0.5% of the sum insured per day that is subject to a maximum of 15 days.

Eligibility Criteria:

Entry age

Minimum – Child: 1 day

Adult: 18 years

Maximum – Child: 25 years (family floater policy)

Adult: 65 years

Policy term3 ½ months (105 days), 6 ½ months (195 days), 9 ½ months (285 days)
Premium modeSingle premium
Freelook periodNot applicable
Waiting period15 days
Sum insuredRs. 50,000, 1 lakh, 1.5 lakhs, 2 lakhs, 2.5 lakhs, 3 lakhs, 3.5 lakhs, 4 lakhs, 4.5 lakhs, 5 lakhs

16. ManipalCigna Corona Rakshak Policy

This is a covid specific policy that offers a lump sum amount in case one is diagnosed positive for covid and hospitalized due to the contagious covid. For this policy, no pre-policy medical test is required and it provides coverage all over India.

Key highlights of the policy:

  • If the one is diagnosed positive of Covid-19 from a government authorized diagnostic center and he/she gets admitted to a hospital for the same for a minimum continuous period of 72 hours, the company pays a lump sum amount that is equal to 100% of the sum insured.
  • As the waiting period is of only 15 days, your policy will be active after the stipulated period.
  • Once the company pays you the lump sum amount, the policy will be terminated automatically.

Eligibility Criteria:

Entry age18 years to 65 years
Policy period105 days, 195 days, 285 days
Policy typeIndividual basis
RenewalAvailable, subject to the underwriting policy of the Company
Sum insuredRs. 50,000 to Rs. 2,50,000

Why should you buy health insurance from ManipalCigna?

As there is a bundle of health insurance companies in India, it becomes difficult to choose the right one that can provide the maximum coverage and can suit the requirements of the policy-seekers. But ManipalCigna is really a good choice that comes with multiple health plans with different benefits. Let’s find out why it is worth buying insurance policies from ManipalCigna.

  • The number of plans – ManipalCigna has to offer 16 different health plans to the policy-seekers and each plan comes with different benefits to fulfil the requirements of the customers. Some of the plans also have multiple variants so that the consumers can select one according to their convenience. So, if you want to buy a health insurance plan, you can find the ideal one from ManipalCigna. 
  • Distribution network – This Company is present in 769 cities of India and has 51 branches all over the country. It has built good connectivity over the years with the help of 21,758 licensed agents and 466 distribution partners. Therefore, ManipalCigna is easily available to most people in India.
  • Claim support – We buy health insurance plans so that they can support us in your vulnerable situation. So, Claim support and claim settlement ratio are important parameters to judge an insurance company. ManipalCigna settles 96% of the cashless approval just within 2 hours. The incurred claim ratio (in the financial year of 2019-2020) is 61.64%, which is higher than many other health insurance companies. It has already provided a claim service of more than 3.59 lakhs. Keeping in mind the data and the record of the company regarding claim support, it can be assured that ManipalCigna is a good choice for health insurance.
  • Network hospitals – You can only avail of the cashless facility if you take medical treatments in a network hospital of the company. Moreover, the hospital has to be within your vicinity otherwise at the time of medical emergency it becomes difficult to travel long distances. And, you need to get the desired hospital with good and modern facilities. Therefore, the number of network hospitals is an important one to consider. ManipalCigna has 6500+ network hospitals PAN India. So, you can easily find an ideal one within your vicinity.
  • Rewards programmes – ManipalCigna offers 65,000+ enrolled lifestyle coaching. And its customers have availed more than 30,000 health check-ups. If the customers are happy, obviously the company can be counted as a reliable one.
  • Solvency ratio – The solvency ratio is one of the determiners to find out the ability of the company to meet its long-term financial obligations. If the ratio is higher than denotes that the company can pay the lump sum claim amount. And the insured people can get their claim amount easily. According to the IRDA Annual Report, ManipalCigna has a Solvency Ratio (March 2020) of 1.90, which is higher than many health insurance companies. This means you can rely on the company.
  • Wellness programmes – This Company provides its customers with different online wellness programmes such as Proactive Living, Wellness Bites, Health Conditions Guide, Expert Opinion, and WeCare that can provide you with a healthy lifestyle and eradicate the possibilities of illness.
  • Customer support – They have a strong customer support system that is available 24×7. So whenever, any problem or query arises, they are there to serve your purpose.
  • Availability – The plans are available both online and offline. You can choose according to your convenience.

How can you buy health insurance from ManipalCigna?

You can buy best health plans under this company both online and offline.

Online buying process:

Follow the below-mentioned steps to purchase health policies online, easily.

  • Go to the company’s official website and there you can find the ‘QUICK QUOTE’ option.
  • Upon clicking the option, you have to select the cover.
  • Then you need to fill in the options that are asked such as ‘select number of adults’, ‘select number of kids’, etc. Put all the necessary information like cover amount, policy tenure, etc.
  • Submit and pay the premium amount.
  • The policy document will be sent to your registered email ID.

Offline buying process:

Follow the below-mentioned steps to purchase health policies offline, easily.

  • You can visit the nearest branch of the company and their experts will guide you thoroughly.
  • You can also contact one of their agents. With the agent’s guidance, you can purchase a health plan easily and seamlessly.
  • You can also call on their 24×7 support number and they will guide you smoothly.

How does ManipalCigna calculate the premium of its health plans?

For the calculation of the premium, you need to go to the official website of the Company and then select the desired plan. Then you need to put different information such as sum insured, age, number of people to be insured, age of the eldest member to be insured, cover type, your nationality, etc. On the basis of this information, the company calculates your premium.

Renewal process of ManipalCigna Health Insurance Policy

For ManipalCigna the renewal process is simple and quite easy. Follow the below-mentioned steps to renew your health plan.

  • Go to their official website and click on the Renewal option.
  • You need to select between Retain Customer and Group Customer according to the nature of your policy.
  • Then you need to put your policy number and click on the ‘Proceed’ option.
  • After that, you can see the renewal amount that you need to pay.
  • Click on the ‘Pay Now’ option and do the payment.
  • After the successful payment, you will receive a policy transaction number and the details of your renewal will be sent to your registered email ID.

Claim settlement process of ManipalCigna Health Insurance Policy

The claim settlement process of ManipalCigna Health Insurance Policy is very smooth and easy. You can avail of both types of claims – Cashless claim and Reimbursement claim. Let us find out the steps.

Cashless claim settlement procedure:

For a seamless hassle-free cashless claim settlement procedure, follow the steps below.

  • At first, you need to inform the insurer in case of any eventuality. For planned hospitalization, you need to intimate the company before 48 hours of the hospitalization and for sudden hospitalization, you have to do the same within 24 hours of the event.
  • Show your health card and valid ID proof at the network hospital.
  • Then the hospital TPA will send the pre-authorization letter along with the other necessary documents to the company.
  • The company will investigate the validity of the details.
  • At the time of discharge, all the medical records and the bills will be sent to the company.
  • If the claim is approved, ManipalCigna will directly settle the claim amount with the network hospital.

Reimbursement procedure:

To avail of a seamless reimbursement claim follow the below-mentioned steps.

  • For a reimbursement claim, you need not get admitted to a network hospital of the company.
  • Inform the insurer about the hospitalization within stipulated time and avail of the treatments.
  • Pay the bills and collect all the documents.
  • Submit all the required documents to the insurer such as discharge letter, all the original medical and hospital bills, doctor/surgeons prescriptions/certificates, pharmacy bills, etc along with the duly filled and signed claim form.
  • Do not provide any false information and cooperate with the insurer.
  • The company will examine your documents to verify them.
  • If your claim is found genuine, it will be approved and the claim amount will be reimbursed.

How to contact ManipalCigna Health Insurance?

Address:

ManipalCigna Health Insurance Company Limited,

401/402, Raheja Titanium,

Western Express Highway, Goregaon( East ), Mumbai – 400063.

Contact at

For Indian only call at

Toll-free number

1800-102-4462

Callers outside India

+91 22 4985 4100

Email

For any queries email at

customercare@manipalcigna. com

For any policy alterations email at

mychangerequest@manipalcigna. com

Frequently Asked Questions

1. How can I track my policy?

To track your policy go to their official website and click on the ‘Track’ option. Then you need to put your registered mobile number and then provide the necessary details that are asked. You can easily track your policy. Remember, ProHealth and Super Top products can be tracked only. Tracking of sales assisted cases is not available currently.

2. How can I find the nearest network hospital of ManipalCigna Health Insurance Company?

You can find out your nearest branch, network hospital, and diagnostic center of the company very easily online. For this, visit their official website and under the ‘Find us wherever you go’ option, you need to select the ‘Hospital’ option. After that, put your city name or the pin code and click on the ‘Locate’ option. Thus you can find their network hospital within your city.

3. When can I use my health reward points?

At the time of the online renewal of the policy, you can use your health reward points.

4. What are the documents required for availing reimbursement claims?

The required documents are as follows:

  • Your policy number and policy document.
  • Address and ID proof.
  • Photographs.
  • All the medical, pharmacy, hospital bills.
  • Duly filled and signed claim form.
  • Discharge certificate.
  • OT, post mortem reports (if any).
  • Surgeon/doctor’s certificates
  • Investigation reports.
  • And other documents that are asked by the insurer.

5. How many claims I can file?

There is no limit on the number of claims that you can file but the amount should not exhaust the sum insured.

6. How can I download my health E-card?

You can download your health e-card by visiting their official website, under the ‘Claim; section. There you need to enter your policy number, name, and OTP that will be sent to your registered mobile number and email. After the verification of the OTP, you can view your E-card.

7. How can I track my claim under ManipalCigna Health Insurance Company?

For tracking your claim go to the claim section on the official website of the company. There you will find the ‘Track Claim Status’ section. Put your policy number and date of birth and submit.