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Individual Health Insurance Plans

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HDFC ERGO Health Insurance Customer Care

HDFC ERGO General Insurance offers an array of health insurance policies that are specifically designed to meet the needs of its customers. The company also provides some special top-up plans to enhance the base health insurance policy purchased by the customer.

However, if any customer wishes to contact the company’s customer care team, they can do so through various means like mobile number, email ID, and Self-Help option. The company’s customer care executive will leave no stone unturned to solve the queries and issues regarding any health insurance plan.

Let’s learn more about the customer care system of the company!

Customer Care Contact Details Of HDFC ERGO Health Insurance

In case a customer needs any help regarding his/her HDFC ERGOhealth insurance policy, he/she can contact the customer care system of the company through the following means:

Contact MethodsDetails
WhatsApp ServiceSimply Text ‘Hi’ On 8169500500
Servicing Related022 6234 6234 / 0120 6234 6234
For Buying New Policy022 6242 6242
Registered & Corporate Office

1st Floor, HDFC House, Backbay Reclamation, H. T. Parekh Marg,

Churchgate, Mumbai – 400020.

Health Insurance Claim OfficeHCS – Noida, 5th Floor, Tower 1, Stellar IT Park, C-25, Sector-62, Noida, UP, India – 201301.
Network Hospital
Customer Service Address

D-301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg,

Bhandup (West) Mumbai-400078.

List Of Branch Offices Of HDFC ERGO General Insurance & Their Details

HDFC ERGO has several branch offices across the nation. Some of them are listed below along with their respective contact details:

StateCityAddressContact Number
DelhiDelhiUnit No 502, 504, 506, 5th Floor, Mahatta Tower, 54, B-1 Block, Community Center, Janakpuri, New Delhi – 110 058

Contact No: 011-25612361


Fax No: 011-25612360

Ground Floor, Eros Tower, Opp. Nehru Place Metro Station, Nehru Place, New Delhi-110019

Contact No: 011 61344300 / 400


Fax No: 011-30294201

Plot No.C-9, 3rd Floor, Pearl Best Heights-II, Netaji Subhash Palace, Pitampura, New Delhi 110 034

Contact No: 011 – 30483372


Fax No: 011-30483387

MaharashtraMumbaiD-301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West), MUMBAI – 400078NA
Office No. 2A & 2B (Originally Being Shop No. 1), First Floor, Bhoomi Saraswathi Building, Ganjawala Lane, Borivali West, Mumbai – 400092NA
6th Floor, Leela Business Park, Andheri Kurla Road, Andheri (E), Mumbai – 400059NA
HDFC House, 1st Floor, 165-166, H.T. Parekh Marg, Backbay Reclamation, Churchgate, Mumbai- 400020NA
West BengalKolkata4th Floor, Block- C, 22 Camac Street, Kolkata 700016

Contact No: 033-40583400


Fax No: 033-40583400

2nd & 3rd Floor, P-255B, CIT Road, Scheme-VIM, Kankurgachi, Kolkata – 700054

Contact No: 033-23202019


Fax No: 033 23202018

Andhra PradeshVishakhapatnam2nd Floor, Potluri Castle, Dwarakanagar, VSP, 16, Vishakapatnam – 530 016

Contact No: 0891-2525949


Fax No: No Fax

HaryanaGurugramOffice No. 208, 2nd Floor, Sewa Corporate Park, M. G. Road, Gurugram 122001

Contact No: 0124-3961276,


Fax No: 0124-3961253

GujaratGandhinagar5th Floor, “White House” Office No. 506, Near HP Vijay Petrol Pump, Sector – 11, Gandhinagar – 382011NA
GoaPanjim106, Kamat Grand, Behind Caculo Mall, Panjim, Goa 403001

Contact No: 0832-6516956


Fax No: NA

Jammu & KashmirJammu4th Floor, OB – 29, Gaurimal Complex, Rail Head Complex, Jammu – 180012

Contact No: 0191-2479406


Fax No: NA

JharkhandBokaro1st Floor, Chandrakali Bhawan, M-5, City Centre, Sector-IV, Bokaro Steel City, Jharkhand – 827004NA
KerelaCalicutChairsmac, Ground Floor, 6 / 845 YMCA Road, Calicut – 673001

Contact No: 0495-2767314


Fax No: NA

How Can HDFC ERGO Health Insurance Customer Care Services Help A Customer?

The company helps its health insurance policyholders by providing a wide range of services. Some of them are listed below:

  • Renewal Services: Any policyholder can easily renew his/her HDFC ERGOhealth insurance policy with the help of the company’s website.
  • Customer Delight Offers: The customer delight offers of the company aims to provide 360-degree wellness to its customers through various services like health clinics, pharmacy, beauty clinics, and more.
  • Download Section: In case a customer needs to download certain documents, like a policy brochure, prospectus, claim forms, proposal forms, and others, he/she can go to the “Download” section of the website page.
  • Self-Help Portal: This portal enables the policyholder to leverage various online services offered by the company, such as Email Policy Copy, e-KYC Registration, Update Contact Details, Track Claims, Claim Registration, and Documents Uploader, to name a few.
  • Grievance Redressal: In case a customer of HDFC ERGOhealth insurance wishes to provide feedback or register a complaint, he/she can do so by making contact with the customer care team of the company.
  • Hospital Network: The customers can just enter the pincode/state/city/hospital name nearby his/her area and locate the network hospital for cashless services.
  • Branch Locator: The website also has a feature named ‘branch locator’, in which he/she can search his/her nearby branch offices with the help of state, city, or pincode.

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