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Check Care Health Insurance Policy & Claim Status

Care Health Insurance company, formerly known as Religare Health Insurance, is a specialized health insurance company that offers health insurance to organization employees, individuals, and for financial reasons as well. The company offers a variety of health insurance plans to help customers pay for medical expenses incurred as a result of hospitalization. 

The company allows its policyholder to check his or her Care Health Insurance policy as well as claim status online in a variety of ways. You can check the below-mentioned steps for the same.

Services Offered By Care Health Insurance

There are a variety of services offered by the Care Health Insurance company. They are as discussed below:


Under the Care Health Insurance portal, the first and foremost service is “Know Your Policy”. This service would let you view the details of your policy, health card, hard and soft copy of the policy certificate, and terms and conditions of the policy. 


Another service offered by Care Health Insurance company is “Claim Genie”, which allows the policyholder to intimate the claim, track the claim, and upload claim documents. This service also enables the policyholder to download claim forms for various health insurance plans. You can get more information about the company’s claim process by clicking on “Claim Process”. 


In case you wish to change anything in your policy document, you can do so with the help of this service. The company allows the policyholder to change the address, nominee’s name, email id, mobile number, and date of birth. Furthermore, this service also allows the extension of travel policy as well as rectification of name and PAN number.


This is one of the important services that enable a user to book an appointment, reschedule an appointment, or even cancel it. In case you have any existing health check-up appointments, this section will also provide information for the same. 


Those policyholders who are looking for renewing their health insurance plans can easily avail this service. In addition to providing quick renewal of the policy, the service also allows the policyholder to download the renewal notice.


The user can easily enter their case ID to track their requested service. Also, the user can track the last 5 requests giving the proper overview of the same.


The Care Health Insurance company also allows its users to easily locate nearby branches for a hassle-free experience. One can also locate network hospitals with the help of the “Locate Network Hospital” service.

Steps To Check Care Health Insurance Policy Status

Being a customer of the Care Health Insurance company, you can check your policy status online primarily by two methods. They are discussed below:

Through Website (Online)

  1. Visit the official website of the company.
  2. Click on “Self Help” under the “Already A Customer” tab. You will be directed to the “Self Help” page.
  3. Now click on “Show Your Policy Details” under the “Know Your Policy” section.
  4. A page will be displayed asking for your policy number. Enter the policy number as well as verify the captcha code. Then click on “Next”.
  5. All of your policy details, including policy number, policy term, premium payment term, date of maturity, etc. will be displayed on the screen.

Through Customer Support (Offline)

In order to check your Care Health Insurance policy status, you can go to the customer portal section of the website and place a request for knowing your policy details in a hassle-free manner. You can connect with the company by sending “Hi” on their WhatsApp number 8860402452. Moreover, the company also offers a chatbot service for their customers. Therefore, you can also send them a request for knowing your policy details on the chatbot.

Steps To Check Care Health Insurance Claim Status

The policyholders of the Care Health Insurance plan can check their claim status online through two methods. They are as mentioned below:

Through Self-Help

  1. Visit the official website of Care Health Insurance company.
  2. Click on “Self Help” under the “Already A Customer” tab.
  3. Then click on “Claim Tracking” under the ‘File Claim-Claim Genie” section.
  4. You will be then directed to a page asking for your policy number. Enter your policy number, verify the captcha code, and then click on “Next”. 
  5. Now you can check your policy’s claim status from the page that opens next.

Through Claim Genie

  1. Visit the official website of the company.
  2. Click “ClaimGenie” under the “Already A Customer” tab.
  3. A page will be displayed asking for your policy number. Fill in your policy number, verify the captcha code, and then click on “Next”.
  4. A page will open where you can check your claim status.

Why Is It Important To Keep Track of Health Insurance Policy & Claim?

A policyholder’s job does not end with appropriately purchasing the policy or filing a claim against it. He or she should keep track of his or her claim status on a frequent basis to stay informed about its progress and to learn about any delays or obstacles in the claim’s processing.

Similarly, it’s critical to keep track of your policy’s status so that if any premiums were accidentally missed in the previous month for any reason, you’ll be able to make up the difference during the grace period the following month. Not only that, but you’ll have access to the most up-to-date information regarding your policy.

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