Future Generali General Insurance Company

Irrespective of the plan you’re looking to purchase from the Future Generali General, the claim process for each is different. Let’s take a look at them one by one:

1. Health Insurance Claim Process

(For Cashless)

Simple procedures to assist you in filing a cashless insurance claim.

Step 1: Go to the nearest FG Network Hospital’s insurance desk and provide your health card for Cashless Treatment.

Step 2: The Network Hospital will confirm your identity and send Future Generali a properly completed pre-authorization form.

Step 3: You are accepted without having to pay a deposit and are treated without having to pay any money.

Step 4: After you’ve been discharged, the hospital will send your claim documentation to FG, and the hospital will settle the permitted amount directly with you.

For Reimbursement Process

Step 1: Pay all hospital bills and collect all original documentation of treatment and expenses incurred after discharge.

Step 2: Fill out the FG health claim form and attach it to your claim.

Step 3: Take your original paperwork to a Future Generali location near you.

Step 4: The corporation will settle the claim following the terms and conditions of the policy.

2. Motor Insurance Claim Process

(For Cashless)

Looking to claim your motor insurance? if so, you can choose from either of the two options:

For the cashless claim process, you need to follow the below-mentioned steps;

Step 1: Contact the company by phone at 1800 220 233 or visit the website.

Step 2: The car will be inspected by a surveyor.

Step 3: Provide the surveyor with the needed paperwork.

Step 4: The amount of the approved claim will be notified to the workshop.

Step 5: Payment will be paid directly to the FG workshop at a time that is convenient for you.

For Reimbursement Process

Step 1: Send an email or call 1800 220 233.

Step 2: The car will be inspected by a surveyor.

Step 3: Give the surveyor the documentation he or she has requested.

Step 4: Pay directly to the workshop and submit bills to the surveyor / FG Branch together with the payment receipt.

Step 5: FG pays the insured within 7 working days of receiving the final documentation.

Document Checklist

Own Damage Claim

• Copy of the Certificate of Insurance cum Policy Schedule
• Claim form
• Copy of RC book
• Copy of Driving License
• Estimate
• Final repair invoice and receipt / Satisfaction voucher for cashless payment

Theft Claims

• Original Policy
• Claim form
• Original Registration certificate
• FIR
• Original set of keys
• Original Sales invoice & Tax receipt
• Intimation to RTO (to inform RTO that the car is stolen and not to transfer)
• Transfer papers
• Indemnity Bond
• Subrogation letter

Third-Party Claims

• Claim form duly filled and signed
• Copy of the Certificate of Insurance cum Policy Schedule
• FIR / Police Panchnama
• Court Notice / Summons
• Copy of Driving License of the driver at the relevant time of the accident (with original for verification)
• Copy of Registration Certificate and other vehicular documents (with originals for verification)

3. Travel Insurance Claim Process

If you are looking to claim your travel insurance claim, you can choose either of the two ways-

For Cashless Process

Step 1: Approach a medical service provider abroad and present your FG Travel Insurance Policy to receive cashless treatment in the event of a medical emergency or hospitalization.

Step 2: Notify “Europ Assistance” of the claim.

Step 3: Europ Assistance notifies the provider of the guarantee letter (As per policy coverage).

Step 4: Europ Assistance settles bills with providers directly.

Reimbursement Claim Process

Step 1: Make a different claim Trip Cancellation, Baggage Delay, Baggage Loss, etc.

Step 2: Notify “Europ Assistance” of your claim.

Step 3: When you are in India, submit the needed paperwork to Europ Assistance.

Step 4: Europ Assistance verifies the claim as per the policy’s terms and conditions.

Step 5: Europ Assistance pays the insurance company.

4. Personal Accident Insurance Claim

Steps to assist you to file a claim under your insurance coverage in a simple manner

Step 1: Contact the company online or by phone at 1800 220 233.

Step 2: Complete the Death/PTD/PPD/TTD claim checklist and submit the relevant claim documents.

Step 3: Make a Scrutiny Request (As per policy coverage).

Step 4: FGH sends an NEFT payment to the insured.

5. Other Insurance Policies Claim Process

Theft

Step 1: Contact the company online or by phone at 1800 220 233.

Step 2: Make contact with the local police department.

Step 3: The FG will appoint a surveyor to conduct an inspection/investigation.

Step 4: Submit the appropriate documentation.

Step 5: Within 15 days of submitting the final paperwork, settle the allowed sum.

Marine

Step 1: Make an appointment online or phone 1800 220 233.

Step 2: Insist on an open delivery if you noticed the damage in the packaging.

Step 3: Determine whether the BL/LR/MTD/AWB are qualified.

Step 4: Complete and submit all relevant documentation.

Step 5: After submitting the final documentation, the approved sum is settled within 15 days.

Engineering

Step 1: Contact the company online or by phone at 1800 220 233.

Step 2: A surveyor will be dispatched by FG for inspection and investigation.

Step 3: Submit the proper documentation.

Step 4: Within 15 days of submitting final documents, the respective allowed will be cleared without any delay.

Fire

Step 1: Contact the company online or by phone at 1800 220 233.

Step 2: Call the fire department or the police, and secure your property.

Step 3: For the inspection/investigation, FG will send a surveyor.

Step 4: Submit the appropriate documentation.

Step 5: After 15 days of submitting the necessary paperwork, clear the authorized payment.