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SBI General Insurance Customer Care

Apart from minimal premiums, better coverage and higher IDV, another significant factor that every policyholder must consider is the customer support service by the insurance company. Customer service executives play a crucial role whenever a policyholder tries to raise a claim or seek assistance. Besides, the customer service features offered by every insurance company make its overall services smooth and accessible. 

And that’s why SBI General Insurance is a personal favourite among policyholders. It is undoubtedly the winner among so many insurance companies because of the seamless customer care services it offers to its customers. The website of the insurance company is replete with customer care features. Besides, the customer care executives are highly knowledgeable and can cater to their doubts and service requirements.

Here’s a sneak peek into the customer care services of SBI General Insurance!

Customer Care Details of SBI General Insurance

Telephone1800 102 1111, 1800 209 1111
Correspondence AddressSBI General Insurance Company Ltd.
9th Floor, A & B Wing, Fulcrum Building, Sahar Road, Andheri(East), Mumbai 400099
Office Timings: 9:30 AM to 5:30 PM
(Monday to Friday)

List of Branch Offices of SBI General Insurance in India

SBI General has multiple branches across India. A few have been listed for your reference.

StateCityAddressPin Code
DelhiDelhi46, Pusa Rd, near Metro Pillar No 129, Block 8A, WEA, Karol Bagh, New Delhi110005
DelhiDelhiNo 17 & 18, 6th Floor, Punj Essen House Level 6, Nehru Place, New Delhi110019
DelhiDelhiNo 23, 5th Floor, Narain Manzil, Barakhamba Rd, New Delhi110001
MaharashtraNashikGround Floor Gokhale Road, NM Kale Marg, near Peoples Education Society, Dadar West, Mumbai400028
MaharashtraThaneSkyline Arcade, First Floor, Gut No.32, Hissa No.J-10, Ghodbunder Rd, Kapurbawdi, Thane400607
MaharashtraMumbaiA Wing, No B/1, 1st Flr, Bhoomi Saraswati, Ganjawala Ln, near Aacharya Shanti Sagar Chawk, Borivali West, Mumbai400092
West BengalKolkata1st Floor, Horizon Building Road, 57, Chowringee Rd, Kolkata700071
 Durgapur3 Floor, City Centre, Crosspace, behind Junction Mall, Gandhi More, Durgapur713216
KarnatakaBengaluru1st Floor, Rukmini Towers, Platform Rd, near Mantri Mall, Seshadripuram, Bengaluru560020
 MysuruNo 1A, Rukmini Plaza, 80 Feet Rd, Vivekanad Circle, Sriramapura, Madhuvana Layout570023
GujaratAhmedabadNo 103 to 105, Shukan Business Center CG Road, Swastik Cross Rd, opposite Jain Dairy, Ahmedabad380009
 SuratUTC Tower(Union Trade Center), No 202, 2nd Floor, near Apple Hospital, Udhana Darwaja, Surat395002
TelanganaHyderabad6/3/669/1, 3rd Flr,Ozone Commercial Cplx, Main Road, Punjagutta, Hyderabad500082
 NizamabadDoot No 5/6/687/4, 2nd Floor Blk 6, Phulong Cross Road, Hyderabad Rd, Nizamabad503001
Uttar PradeshNoidaPlot No C01, Tower B, World Trade Tower, Sector 16, Noida201301

Customer Services Offered by SBI General Insurance Customer Care

  • Easy policy renewal

One can easily renew their existing policy online by visiting the official website of SBI General Insurance. Also, policyholders can get in touch with efficient customer care experts for the renewal of their policies.

  • Grievance redressal

If a policyholder is unsatisfied with a certain service or product, they can connect with the grievance redressal officer or share the details over mail or phone call with the customer care team. Proper action will be taken within a few working hours, depending on the severity of the matter.

  • Claim registration

Registering a claim with the insurance company is also easy. All one needs to do is to visit the official website of SBI General Insurance and select the relevant option to register their insurance claim online. Customer care executives are also available round the clock to help policyholders raise their claims.

  • Tracking claim status

It is extremely easy to track your claim status online – thanks to the customer-friendly website design by SBI General Insurance. Now policyholders can keep a tab on their claim status by clicking on a few relevant options on the website. 

  • Branch locator

At the footer of the website, SBI General Insurance has this branch locator, clicking on which you can easily locate the nearest branch to your place. 

  • Network hospitals and garages locator

Similarly, policyholders can also locate network garages and network hospitals just by visiting the website of the insurance company.

  • Chatbot Sakhi

They also have a chatbot called Sakhi. You can enter your doubts and queries, and Sakhi will try to help you with the help of artificial intelligence. 

  • Quick links

They also have this quick link option on their website. By clicking on that option, you can get access to multiple online options that solve your queries and enable you to work faster regarding your insurance plans.