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Oriental Car Insurance Claim

After buying our dream car, we often think that our responsibility ends there, but the fact is that our responsibility starts from here. The first duty is to buy a car insurance policy so that we can protect our precious baby from different types of perils and risks that it is exposed to such as accidents, fire, natural calamity, burglary, third party damages, and so on. Moreover, if you are a car owner, it is compulsory to buy a third party liability car insurance plan according to the Motor Vehicle Act of India.

After that, the next important thing is to know the claim process of that particular car insurance plan for that insurer in detail as it may vary from one insurer to another and you need to file a claim against your car plan at any time due to the uncertainties of life. Most of the policy-seekers opt for the Oriental Insurance Company to purchase their car insurance plan due to its rich background, liability, and the wide range of customer-friendly and transparent car insurance products with varied variants to cater to the different needs of the individuals. So, in this content, the entire claim process for Oriental Car Insurance Policy has been discussed in detail.

Online Claim Registration Process For Oriental Car Insurance

If you want to register your car insurance claim for Oriental Insurance Company online without any complexities, you need to follow the steps stated below.

  • Go to the official website of the company and at the top of the homepage, you will find the Customer Services tab. Click on that.
  • From that panel, select the third option, ‘Claim Registration’.
  • On the landing page, a form will appear before you. You can log in to your customer portal using either the customer ID or your registered mobile number.
  • If you opt for the user ID option, then put your unique user ID and the password and for mobile number, you only need to put the registered mobile number and the one time password to log in to your account. 
  • Once you log in to your portal successfully, you can register your claim thereby providing the necessary information.

Different Offline Procedures For Oriental Car Insurance Claim

Oriental Insurance has also kept its door open for customers who are more comfortable filing their car insurance claims offline. Several offline methods of filing a car claim are as follows.

  • Via call – You can call to register your car insurance claim by directly calling the company using their toll-free number 1800118485 or call on 011-33208485 (normal charges apply) and their customer executives will guide you through the claim process.

  • Through email – You can also write to the Oriental Insurance Company from your registered email ID. For accident related claims you need to mail at lktaneja@orientalinsurance.co.in, and for legal third party claims, mail at shyam@orientalinsurance.co.in. In that case, you need to provide certain details such as policy number, nature of the claim, etc.
  • Visiting the official branch – The best and the most comfortable way to avail of an offline claim registration process is to visit the nearest official branch of the insurer and seek guidance from their experts.

Required Documents For Oriental Car Insurance Claim

For filing an Oriental Car Insurance Claim without any hazards you need to submit certain documents. Those are mentioned below.

Claim due to Fire and/or Explosion

  • Copy of Claim intimation given to Company together with xerox of policy & premium receipt
  • Duly filled Claim Form
  • Police Panchnama/First Information Report/Final Police Report (Forensic Dept.)
  • Fire Brigade Report
  • Photographs of Damaged Car showing the extent of damage &/or video film of loss
  • To substantiate quantum of loss, the value of damaged insured car just prior to loss, & value of salvage. please make available to surveyors/investigators fixed Asset Register, original Bills/ Invoice, Repairs/Replacement Bills/Invoices, and stock Register

Claim due to Flood, Storm, Cyclone, Earthquake, Subsidence/ Landslide

  • All the documents mentioned under the section “Claim due to Fire and/or Explosion”
  • Newspaper cutting wherein the incidence of occurrence of flood/storm/cyclone/earthquake/landslide has been reported
  • Meteorological Report

Claim due to Electrical/Mechanical/Electronic Breakdown/mishandling/impact damage to the machine

  • Copy of Claim intimation given to Company together with xerox of policy & premium receipt
  • Duly filled Claim Form
  • Statement of an eye witness to loss about the cause of loss & circumstances of the loss
  • Asset Register, log-book, original bills/Invoices/bill of entry of damaged car & repair/replacement bills/invoices to substantiate the quantum of loss. (To be made available to surveyor).
  • Proforma invoices of the new machine
  • Photographs of Damaged Car showing the extent of damage &/or video film of loss

Claim due to Burglary/Theft of Vehicle

  • All the documents mentioned under the section “Claim due to Fire and/or Explosion”
  • Inventory of articles kept in bank-locker
  • Driving Licence (DL) Original with xerox copy
  • Registration Certificate of Car (RC) (Original with xerox copy)
  • Key of the car

Accidental Death Claim

  • Copy of Claim intimation given to Company together with xerox of policy & premium receipt
  • Duly filled Claim Form
  • Post mortem report
  • Death Certificate
  • Police Panchnama/First Information Report/Final Investigation Report
  • Medical report & details of medical expenses
  • Wage Certificate from employer
  • Proof of Age

Permanent Disability/Injury and Temporary Total Disability (TTD) (Weekly compensation) claims due to accident

  • All the documents mentioned under the section Accidental Death Claim. 
  • Leave certificate from employer
  • Damage claims due to accident
  • Copy of Claim intimation given to Company together with xerox of policy & premium receipt
  • Name, Address, Phone/Fax No. of Spot Surveyor who visited the site
  • Duly filled Claim Form
  • Driving Licence (DL) Original with xerox copy
  • Registration Certificate of Vehicle (RC) (Original with xerox copy)
  • Estimate of repairs from repairer & stamped receipt
  • Bills & cash memo of repairs & stamped receipt
  • Police Panchanama/First Information Report
  • Verification of Road Tax

Third Party (T.P.) Claim due to accident

  • Copy of Claim intimation given to Company together with xerox of policy & premium receipt
  • Copy of FIR Charge Sheet
  • Copy of driving license & certificate
  • A statement of the driver as to how the accident occurred
  • Name & address of the person injured & killed in an accident
  • Address of Police Station where accident reported
  • Address of Hospital where injured/dead bodies were shifted by police from site of the accident.
  • Certified copies of injury/post mortem report
  • Vakalatnama duly signed by the owner of the vehicle & driver
  • Details of Loss to TP Vehicle or other property
  • Comment of owner/driver on FIR/Charge Sheet
  • Details of the person(s) traveling in the vehicle

How To Download Claim Forms For Oriental Car Insurance?

The claim form for Oriental Car Insurance can be downloaded online using the official website of the company following the below steps.

  • Go to the official website of the insurer and on the top of the homepage, there will be the ‘Download’ tab. Click on that.
  • From the panel, select the second option, ‘Download Claim Form’.
  • Under the Motor Insurance section, you will find the option, ‘Download Claim Form’. Again, click on that.
  • Your job is done. The claim form for the Oriental Car Insurance policy has been downloaded successfully.

How To Locate Network Garages or Workshops For Oriental Car Insurance?

Locating a network garage or workshop of your insurer is very important as for availing of the cashless facility, you need to get your car repaired in one of the network garages of the company. So, for Oriental Insurance Company, if you want to find out a suitable and convenient network garage within your vicinity, follow the below steps. 

  • Visit the official website of Oriental Insurance and on the top of the homepage, there will be the More tab. Click on that.
  • After that, click on the Workshops Providing Cashless Facility option under the Locator tab.
  • There will be seven options. Click on any of those according to your choice and you will find the preferred network workshop or garage of Oriental Insurance within your suitable area.
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