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Kotak General Insurance Customer Care

In addition to the robust range of policies available, Kotak General Insurance’s customer care services are one of the reasons why various individuals consider buying from the insurer. The company puts special emphasis on providing efficient and dedicated customer service. 

The customer can get in touch with the company’s customer service if they have any questions regarding a policy or want to register a claim. Continue reading to learn more about the company’s list of branch locations and the services it provides.

Customer Care Details Of Kotak General Insurance

Correspondence Address

Kotak General Insurance Company Ltd.

8th Floor, Zone IV, Kotak Infiniti, Bldg. 21, Infinity IT Park, Off WEH, Gen. AK Vaidya Marg, Dindoshi, Malad (E), Mumbai – 400097, India.


Within India: 1800 266 4545 (Toll-Free)

From Overseas: +91-22-61249600

List Of Branch Offices Of Kotak General Insurance In India

There are a plethora of branches of Kotak General Insurance across the country. For reference, here’s a list of a few of them!

StateCityAddressPin Code
DelhiNew DelhiH – 78, 7th Floor, 23 Himalaya House, K G Marg, New Delhi110001
A-2, 3rd Floor, Kirti Nagar, Near Karla Hospital, New Delhi110015
MaharashtraMumbai201-204, 301, 2nd & 3rd Floor, Chintamani Classique, Vishweshwar Nagar, Off Aarey Road, Near, Udipi Vihar Hotel, Goregaon (E), Mumbai400097
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (East) Mumbai400051
Ground Floor, Unit No D2, Model Industrial Colony, Opp Aarey Road, Goregoan – East Mumbai400063
2nd Floor, Plot# C-12, G-Block, BKC, Bandra (E), Mumbai400 051
8th Floor, Zone IV, Building No. 21, Infinity IT Park, Off Western Express Highway, Goregaon, Mulund Link Road, Malad (E), Mumbai400097
West BengalKolkataWhite House, Office Space No 2B(1), 2nd Floor 119, Park Street, Kolkata700 016
KarnatakaBengaluruUnit No. SG-09 & SG-10, Ground Floor South Block, Manipal Centre, Building No 47, Dickenson Road, Off M G Road, Bengaluru560042
GujaratAhmedabad510-511, 5th Floor, Venus Amadeus, Jodhpur Cross Road Satellite, Ahmedabad380015
TelanganaHyderabad3-6-140/1B, Ground Floor Netaji Bhavan, Himayatnagar Main Road, Hyderabad500029
Uttar PradeshLucknow4th Floor, Block-A-401, Rohit Bhavan, Sapru Marg, Hazratganj, Lucknow226001

Customer Services Offered By Kotak General Insurance

Here are the following services offered by the company’s customer care team:

  • Renewal Reminder: The “Renewal Reminder” feature of the company’s website enables the policyholder to be aware of the expiry of his/her Kotak policy. The company sends a renewal reminder to the policyholder so that he/she can renew the policy in time.
  • Service Request: In case the policyholder needs a different type of service, he/she can request the company by selecting the required service type. The customer care team of the company will get back to the individual as soon as possible.
  • Insurance Policy Service Status: If the policyholder needs to know the status of his/her service request, he/she can do so with the help of this feature.
  • Grievance Redressal: If the customers are not happy with the company’s services or products, they can choose their city to locate the contact information for the closest Grievance Redressal Officer.
  • Download Policy Copy: The policyholder can easily download his/her policy copy from the company’s website by filling in all essential details.
  • Policy Renewal: The policyholder can also easily renew his/he policy online by following the respective procedures.
  • Claim Status: Whether it is a car insurance claim or health insurance claim, the customer can easily track his/her claim status on the company’s website or by calling the toll-free number of the company.
  • Branch, Hospital & Garage Locator: With the help of the company’s branch, hospital, and garage locators on the website, customers can easily find the nearest spot as per their regions.