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Liberty Car Insurance Claim

Buying a car insurance plan is an important thing to do for the car owners as after purchasing your dream car, your next responsibility is to protect it from different types of perils and risks that it is exposed to such as natural calamity, fire, burglary, third party damages, accidents and many more. Moreover, according to the Motor Vehicle Act of India, it is mandatory for vehicle owners to buy a third party insurance plan.

Most of the policy-seekers often prefer Liberty General Insurance to buy a car plan for its rich history, and background and as it always tries to come up with customer-friendly and transparent insurance plans, including car insurance policies with different variants to cater to the varied needs of the individuals. After buying a car plan, the next thing you need to know is the claim process of that particular company as it may vary from one insurer to another and you may need to raise a claim at any time due to the uncertainty of life. So, for your better understanding, here, the detailed claim process of Liberty car insurance has been discussed.

Online Claim Process of Liberty Car Insurance

For availing of a smooth and hassle-free claim process for Liberty Car Insurance Plan, follow the below steps.

  1. Registration: The step of registration is the most important and the first step of the entire claim process. As soon as the incident happens, intimate the insurer by registering the claim online using the official website of Liberty General Insurance. This claim registration can be done in two ways as stated below.
    • By Garage: Under this type of registration, the network garage of the insurer has to file the claim and do the registration for the same following the below steps.
      • For this, go to the official website of the company and select the Motor Claims option that is available under the Claim Assistance tab on top of the homepage.
      • Then, select the Claim Registration option and go for the By Garage section.
      • Then, you need to fill up the blanks with required details such as policy details, accidents details, and garage or workshop details.
      • Then click on the Submit option and your claim is registered successfully.
    • By the Customer – If the insured person wants to file a claim, then he/she has to follow the below steps.
      • Go to the official website of Liberty General Insurance and click on the Claim Assistance tab that is available at the top of the homepage.
      • Select the Motor Claim option and go for the Claim Registration section.
      • As the insured person is filing the claim, so he/she has to go for the By Customer option and fill in the form with necessary credentials such as policy details, accidents details, and workshop or garage details.
      • After that, click on the Submit option and your job is done.
  1. Once your claim is successfully registered, a surveyor will be appointed on behalf of the company within 24 hours inside city limits and outside city limits within 48 hours to evaluate the extent of the damage or loss and to assess the gravity of the incident.
  1. The executive representative of the company will be in your touch to let you know about the documents required for the claim or if any further documentation is required.
  1. Meanwhile, you can take your affected car to one of the network garages of the company to save it from further damage.
  1. Once the car is moved to the garage, the insurer will need the necessary documents at the garage for the surveyors to verify.
  1. If your claim is found to be fair and clear, it will be approved and the claim amount will be paid. You will be notified by the company via message or/and email about each progression regarding your claim process.
  1. If any discrepancy is found, the same will be communicated to you by the insurer stating the rejection of the claim.

Offline Methods Of Filing A Claim For Liberty Car Insurance?

Liberty General Insurance has also kept its door open for customers who are more comfortable with the offline claim process. By following any of the below methods, you can avail of a smooth offline claim process for Liberty Car Insurance.

  • You can call on 1800 266 5844 to register your claim offline with the help of their customer executives.
  • You can get connected to the insurer just by writing them through email, care@libertyinsurance.in stating your policy number and other required details. The company is soon contact you.
  • You can also avail of their Request a Call Back facility by simply filling up a form stating your name, email address, mobile number, and product type. The experts of the company will call you back at your convenient time and guide you through the claim process.
  • The easiest way to file a claim offline is to visit the nearest official branch of the company. They are always at your service to solve your queries.

Required Documents For Liberty Car Insurance Claim Process

For filing a claim for the Liberty Car Insurance plan, you need to submit certain documents and they are as follows:

Basic Documents:

  • Motor Insurance Policy number
  • Insured’s name and contact details
  • Complete address of the place where loss/damage took place
  • Complete address of the place where the damaged vehicle is available for the inspection Registration number of the vehicle
  • Name of the person who was driving the vehicle at the time of damage OR in case of loss, name of the person in whose custody the vehicle was
  • Name, contact number, and relationship of the caller with the insured customer
  • Brief description of the nature of loss/physical injuries, if any
  • Estimated total loss

For Accidents:

  • Claim Form duly filled and signed by Insured
  • Copy of Registration Certificate (RC) with the original for verification (in case of Total Theft, original RC needs to be surrendered)
  • Copy of driving license with the original for verification
  • Police First Information Report (where applicable)
  • Fire Brigade Report (in case of fire)
  • Original repair/replacement bills (in case of reimbursement claim)
  • Photographs of the damaged vehicle
  • Subrogation & Power of Attorney in case of total loss and theft
  • Discharge Voucher

For Theft:

  • All the documents are mentioned in the Basic Documents section and For Accidents section.
  • The entire set of vehicle keys
  • Final Report No Trace Report for the lost vehicle from the police
  • Indemnity Bond
  • NOC from financer in case of total loss and theft

Note: The company or the surveyors may call for any additional documents or information depending upon the nature and type of loss.

How To Track Your Vehicle Inspection Status For Liberty Car Insurance?

For tracking down the vehicle inspection status for Liberty Car Insurance Plan, you need to follow the below easy steps.

  • Go to the official website of the company and on the right-hand side of the homepage, there will be a panel. 
  • From that panel, select the third option, Track Your Status.
  • Put your Quotation Number or the Lead Number and click on the Next option.
  • Put the required details as requested and finally, click on the submit option.
  • Now, you can view your vehicle inspection status.

Process Of Tracking Your Liberty Car Insurance Claim Status

Tracking down your car insurance claim status is as important as knowing the detailed claim process. So, here is the step by step guide for tracking your Liberty Car Insurance Claim Status.

  • Go to the official website of Liberty General Insurance. 
  • On the top of the homepage, there will be the Self Help tab. Click on that.
  • After that, go for the Motor Claim Status option under the Track Status section.
  • Put the required details such as policy number, date of birth or your unique claim reference number, etc., and click on the Submit option.
  • Your job is done. Now, you can view the claim status of your Liberty car insurance plan, successfully.

How To Find Out A Network Garage For Liberty Car Insurance Claim?

Finding a network garage or workshop of the insurance company plays a pivotal role as for availing of the cashless claim process, you need to get your affected car repaired from a network garage of the insurer. Therefore, for your better understanding, here, the process of finding a network garage for Liberty General Insurance has been stated.

  • Visit the official website of the company and on the extreme right side of the homepage, you will find a panel.
  • In that panel, go for the sixth option, Garage Locator.
  • Select the required credentials such as your city, vehicle type, garage type, etc, and click on the Submit option. 
  • Now, you can successfully locate the network garages or workshops of Liberty General Insurance, within your vicinity.
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