Cholamandalam MS Insurance Customer Care

Knowing the details of the customer care service of the insurer is one of the pivotal parts of buying a general insurance product. It can help the insured person in innumerable ways that have been discussed below. Have a look.

To buy an insurance plan:

If a policy-seeker faces any problem while purchasing an insurance product, he/she can directly get connected to the company. The customer executives are knowledgeable and experienced enough to help you in this process. 

To renew a policy:

Though Cholamandalam MS has come up with an online renewing facility, one can still face flitches while renewing the policy. On top of that, one needs to renew a policy on time. Otherwise, he/she cannot avail of its benefits of it. In that case, the customer care service will be the saviour in resolving the problem.

To understand a product:

If the policy-seeker wants to buy a policy from Cholamandalam, but he/she cannot understand the nook and corner of the policy, then the customer service facility kicks in. He/she can directly contact the company executives to find out the plan’s details. They can also help him/her to find out the most suitable product according to his/her requirements. 

To understand the clauses:

An insurance policy always comes up with lots of terms and conditions which often are not understood easily. On the other hand, one should not overlook the clauses as well as they may pose problems in the future. Therefore, the easiest solution is to contact the company’s customer care team and learn all the details.

To raise a claim:

Registering and filing a claim is the most important aspect of buying an insurance policy. A single mistake in the process can get the claim canceled. It would be advisable that without taking any risk, an insured person should contact the customer care executives of the company to know the step-by-step detailed claim process. They can further enlighten the claimant with the information of claim documents that will be required as per the nature of the claim to avail of a successful and smooth claim. 

To log in to the online customer portal:

To avail of the online facilities of the company, it is beneficial to create an online customer account under the insurer. If an insured person faces any issues while registering or logging in to your online portal, he/she can directly contact the customer care team of the insurer to get maximum help and assistance to complete the process smoothly and successfully.

For any other information:

If a policy-seeker or an insured person needs any other information regarding a policy, without relying on others, he/she can get the required information directly from the company by contacting the customer care service of the insurer.

To avoid misleading:

As internet fraud has become a common issue nowadays, the insurance sector is no exception. Someone can easily call one and claim that he/she is an agent of the company and can give the insurance at a very lower rate. In this case, the policy-seeker often gets deceived. Instead of relying on that person, one should cross-check the authenticity of that insurer which can be easily done by contacting the customer care of the insurer.