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Cholamandalam MS Insurance Customer Care

Chola MS General Insurance Company Limited is a Joint Venture between the Murugappa Group and Mitsui Sumitomo Insurance Company Limited, Japan. It offers a wide range of insurance products that includes Motor, Health, Property, Accident, Engineering, Liability, Marine, Travel, and Crop insurance for individuals and corporates. Once a policy-seeker goes for this company for a general insurance product, the next important thing that he/she needs to know is the details of the customer care facility of the insurer because he/she needs the company beside him/her whenever required. For that, keeping a tab on the company’s customer care service is important. To make things easier, here is all the information that one needs to know about the customer care service of Chola MS in detail. Have a look.

Different Ways To Connect to Cholamandalam MS General Insurance Customer Care

The following table contains the list of those ways among which one can choose any one according to his/her convenience. Apart from these, one can also visit the nearest official branch of the company physically to contact the insurer.

Contact number for Motor Products18002085544
Phone number for Health Products and others18002089100
WhatsApp number7305234433
Get in Touch facility

Available on the official website

Get connected through social media

Facebook –

Twitter –

YouTube –

Instagram –

Postal address

Cholamandalam MS General Insurance Company Ltd.

Reg office: 2nd Floor, “Dare House”, No.2, NSC Bose Road,

Chennai – 600001

What are the important branches of Cholamandalam MS General Insurance? 

As previously mentioned, the company has come up with around 152 official branches spread all over the country. For a better understanding of the customers, here is a list of important branches and other details, such as a postal address, contact number, etc., in the table below.

StateLocationBranch namePostal addressContact number
Tamil NaduChennaiChennai – ThumbuchettyHarinivas Towers, No.163, 1st and 2nd floor, Thambu Chetty Street, George Town, Chennai – 600001m044 46652100
MaharashtraMumbaiMumbai -AndheriUnit No.1, 6th floor, Solitaire Corporate Park, 161, Ghatkopar Link Road, Chakla, Andheri (E), Mumbai – 4000037358126695
KarnatakaBangaloreKarnataka – BangaloreUnit # 04, 9th Floor (Level – 06), “Golden Heights” complex, 59th ‘C’ cross, Industrial Suburb, Rajajinagar 4th ‘M’ Block, Bangalore – 5600108046113400
RajasthanUdaipurRajasthan – UdaipurOffice No.2, Second Floor, Bapu Bazaar, Udaipur-313001.8560936579, or 8560936579
West BengalKolkataWest Bengal – Kolkata3rd Floor, Chabildas Tower, 6A, Middleton Street, Kolkata – 700071033-40848600
Uttar PradeshKanpurUttar Pradesh – KanpurPlot No. 40, Block No.14, Municipal No. 14.122-C, 2nd Floor, Shweta Tower, PPN, Civil Lines Market, Kanpur, Uttar Pradesh – 2080019150079589
Madhya PradeshIndoreMadhya Pradesh – Indore351-A First Floor, Mahalaxmi Nagar, Main Road, INDORE – 4520107358126673
DelhiDelhiNANo. 39, Second Floor, Samyak Tower, Opp. Metro Pillar No. 120, Pusa Road, New Delhi – 110005011-40232970
KeralaCochinKerala – CochinOffice No. L-5A, Municipal Door No. 46/3583/D4 – D7, Level 5, Fourth Floor, Nippon Q1, NH 66 Bypass, Vennala PO, Cochin, Kerala – 682 0288680059903
BiharMuzaffarpurBihar – MuzaffarpurMunicipal Holding No. 488/488A, Ground Floor, Om Shanti Complex, Khata No. 333, Keshra No. 495, Mohalla Nurullahpur, Village Mithanpura, Taluka Mushahari, District Muzaffarpur – 842 002.7092001540
PunjabLudhianaPunjab – LudhianaOffice No. 83, 1st Floor, RK Complex, New Grain Market, Gill Road, Ludhiana – 141003.9150079592
TripuraAgartalaTripura – AgartalaNo: 189M/198E 1st floor Mantri Bari Road, RMS Chowmuhini Agartala 7990017448892816

How Cholamandalam MS General Insurance Customer Care Help?

Knowing the details of the customer care service of the insurer is one of the pivotal parts of buying a general insurance product. It can help the insured person in innumerable ways that have been discussed below. Have a look.

To buy an insurance plan:

If a policy-seeker faces any problem while purchasing an insurance product, he/she can directly get connected to the company. The customer executives are knowledgeable and experienced enough to help you in this process. 

To renew a policy:

Though Cholamandalam MS has come up with an online renewing facility, one can still face flitches while renewing the policy. On top of that, one needs to renew a policy on time. Otherwise, he/she cannot avail of its benefits of it. In that case, the customer care service will be the saviour in resolving the problem.

To understand a product:

If the policy-seeker wants to buy a policy from Cholamandalam, but he/she cannot understand the nook and corner of the policy, then the customer service facility kicks in. He/she can directly contact the company executives to find out the plan’s details. They can also help him/her to find out the most suitable product according to his/her requirements. 

To understand the clauses:

An insurance policy always comes up with lots of terms and conditions which often are not understood easily. On the other hand, one should not overlook the clauses as well as they may pose problems in the future. Therefore, the easiest solution is to contact the company’s customer care team and learn all the details.

To raise a claim:

Registering and filing a claim is the most important aspect of buying an insurance policy. A single mistake in the process can get the claim canceled. It would be advisable that without taking any risk, an insured person should contact the customer care executives of the company to know the step-by-step detailed claim process. They can further enlighten the claimant with the information of claim documents that will be required as per the nature of the claim to avail of a successful and smooth claim. 

To log in to the online customer portal:

To avail of the online facilities of the company, it is beneficial to create an online customer account under the insurer. If an insured person faces any issues while registering or logging in to your online portal, he/she can directly contact the customer care team of the insurer to get maximum help and assistance to complete the process smoothly and successfully.

For any other information:

If a policy-seeker or an insured person needs any other information regarding a policy, without relying on others, he/she can get the required information directly from the company by contacting the customer care service of the insurer.

To avoid misleading:

As internet fraud has become a common issue nowadays, the insurance sector is no exception. Someone can easily call one and claim that he/she is an agent of the company and can give the insurance at a very lower rate. In this case, the policy-seeker often gets deceived. Instead of relying on that person, one should cross-check the authenticity of that insurer which can be easily done by contacting the customer care of the insurer.

Frequently Asked Questions

Certainly, you can. One can easily lay his/her hands on the list of official agents of the company by using the official website or by contacting the customer care service of the insurer.

One can call the company’s customer care at any time of the day. It is open to all 24×7. 

Yes, the customer care service is also there for the insured individuals to track the claim status of the insured person. One can mail or call the company to get notified about that. In that case, one may need to provide some details regarding the claim.

Yes, the company’s customer care executives will certainly help you make the necessary changes. If the changes are minor, they will instantly do that on your behalf. In case of major changes, they will assist and guide you throughout the process.

You can register your grievances by visiting the company’s official website and using the grievance portal. Or else, you can get connected to the company’s customer care team to raise a grievance.

Yes, you can. In this case, one needs to contact the company’s customer care service and provide the necessary details. Their executive will find out the nearest network garage or branch of the company.