IFFCO Tokio General Insurance Customer Care

Customer care is one of the most important aspects of an insurance company because you may face different problems related to its product(s) for which you may need assistance from the insurer. Customer care is designed keeping this fact in mind. Therefore, if you have a clear idea about the customer care of IFFCO Tokio General Insurance, you can get the following assistance.

• Purchasing a Product – If you want to buy general insurance from the company and you find it difficult, the customer executives will be there for you always to resolve the problem.

• Renewal of a Product – Renewing an insurance product from time to time is very important to avail of the benefits and facilities of the policy. Sometimes, we face glitches while renewing the plan. At that moment, the customer care help kicks in to make that process smooth and easy.

• Claim Intimation – The insurer needs to be intimated as soon as the incident happens in case of filing a claim. Knowing the exact process of claim registration is very important because a single mistake can get your claim rejected. On top of that, you also need to know about the necessary documents that need to be submitted to avail of a successful claim. In these cases, the company’s customer care will guide you thoroughly.

• Logging in to Your Account – Keeping a tap on your account is pivotal as you need to keep yourself informed about each update of your policy. In that case, your online customer portal under the insurer will help you. If you face any issues login into your account, the customer care executives will be there to take care of that.

• Understanding a policy – If you want to know about a new policy, or else if you want to understand a clause of your existing policy, you just need to get connected to the company’s customer care. The rest will be handled by them.

• Branch/hospital/garage locating – Though IFFCO Tokio has a branch, cashless hospital, and garage locator facility on their official website. Still, if you are not pro at internet handling, the customer care executive will help you to find out the nearest branch, network garage, or hospital within your vicinity.

• To Avoid Misleading – Suppose someone is asking you to purchase a policy of IFFCO Tokio through him/her at a great discount rate and claiming that he/she is an official agent of the company, you can verify those details with the help of the customer care to find out whether that person’s claim is authentic or not. In this way, you can easily avoid fraud.