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navi general insurance Company

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Navi General Insurance Customer Care

With more than 1.1 million customers, Navi General Insurance provides a variety of insurance products, such as health, motor, travel, and home insurance. Along with its incredible catalogue of insurance products, the company ensures to provide dedicated and effective customer service for complete customer satisfaction.

No matter how big or small the issue is, the customer care team of the Navi General Insurance company will leave no stone unturned to resolve it as soon as possible. Continue reading to know more about the company’s customer care system!

Contact Details Of Navi General Insurance

Phone Number For Navi Health Insurance Policies+91 81475 44555
For All Other Policies1800 123 0004/022-40943600 (Toll-Free)
Email Address

For Senior Citizens:

Registered OfficeAMR Tech Park, Ground Floor, No. 23 & 24, Hosur Road, Bommanahalli, Bengaluru-560 068’, Karnataka

Escalation Matrix

In case the customers are dissatisfied with any kind of service, the company provides an option of an escalation matrix to resolve their issues. The company’s official website outlines the 3 different levels involved with escalating to resolve customer requests.

Level 1

If a customer feels that he/she was not offered a perfect resolution, he/she can share his/her feedback with the company’s Manager – Customer Experience team. You can adhere to the following steps for the same:

  1. Visit the official website of the company.
  2. Click on the “3-bar” icon at the top-right corner of the page.
  3. Select “Customer Services” and scroll down on the page.
  4. In the “Escalation Matrix” section, one may find “Level 1”. Click on “Click Here”, and an outlook page will be displayed asking the customer to write an email to the Manager – Customer Experience Team.

Level 2

In case the customer is still not happy with the resolution provided at Level 1 of the matrix, he/she can write an email to the company’s Grievance Redressal Officer and Head of Customer Experience. The contact details of the GRO of the company are as follows:

GRO Name: Aruna Pogula

GRO Contact Number: +91 99458 57657

GRO Email:


The customer can also write to the registered office address of the company as mentioned at the beginning of the post. 

Level 3

If the customer is still not happy with the resolution, he/she can approach IRDAI by calling their toll-free number 155255 (or) 1800 4254 732. One can also register an online complaint on the website

If the case is about any other questions or privacy concerns, the customer can email the company at

In case the customer’s issue is still unresolved even after following the above-mentioned procedures, he/she can approach the office of the Insurance Ombudsman for redressal of the respective concern.

Customer Care Services Provided By Navi General Insurance Company

The Navi General Insurance company provides the following services to its customers:

  • Garage Locator: There is no need to worry about locating the garages in case of unfortunate incidents occurred with the customer’s vehicle. He/she can easily locate a network garage nearby on the official website of the company.
  • Hospital List: In case the customers wish to see a list of hospitals with which the company has tied the knot, they can easily find it under the “Services To Care” section of the website.
  • Easy Renewal: With Navi General Insurance, one can easily renew his/her policy online without any hassles of going to the nearby branch office and standing in a queue.
  • Verifying Policy: The policyholders can also verify their Navi General insurance policies by providing the policy number on the company’s website.